Sales Support Specialist

Drexel Building Supply is seeking a Sales Support Specialist to help our team deliver exceptional service to builders, contractors, and homeowners. In this role, you'll process orders, prepare quotes, coordinate deliveries, and respond to customer inquiries with speed and accuracy. You'll work closely with sales, logistics, and operations to ensure materials arrive on time and as promised. Join a fast-growing, values-driven, team-first culture that invests in your training, personal growth, and career development while you make a real impact on customers and your community.

Responsibilities

• Support sales team with order entry, quotes, and follow-up
• Serve as a primary point of contact for customer inquiries
• Coordinate with logistics and operations to schedule deliveries
• Maintain accurate customer and order data in CRM/ERP systems
• Assist with pricing, product availability, and basic product questions
• Collaborate with internal teams to resolve issues quickly
• Track order status and proactively communicate updates to customers
• Contribute to a team-first, values-driven culture
• Participate in ongoing training and development opportunities
• Support special projects and process improvements as needed

Required Skills

• Sales support
• Order entry
• CRM software
• Construction product knowledge
• Customer service
• Quote preparation
• Data entry accuracy
• Inventory coordination
• Logistics coordination
• Microsoft Office