Key Account Specialist – Waudena

Brief Description Duties to include (not limited to):

• Be available to take routed inbound calls from key accounts
• Help quote, organize, and order entry with large projects
• Leverage outstanding Customer Service to pursue sales targets and promotions with ethical professionalism
• Contribute strategically to the maintaining and growing of products and services for key accounts and vendors
• Accountable for ongoing product knowledge training to keep current with product changes
• Collaborate with the Outside Sales Team to identify and leverage cross-selling opportunities for key accounts
• Travel in the field calling on key accounts as required
• Communicate regularly with management to include: market conditions, customer needs, and service issues
• Maintain appropriate CRM records to help organize and close opportunities for key accounts

• Above average verbal and written communication skills
• Above average organizational skills and the ability to manage many contacts, accounts, channels, and markets
• Strong people skills in order to developing and sustaining relationships that would result in advanced sales of our key product lines
• Be able to glean and share market information
• Follow up with any leads given regarding their key accounts or vendors
• Independent decision making skills and initiative
• Willingness to accept coaching, criticism, and the ideas of others
• Above average cooperation skills to include empathy and patience
• High level working knowledge of the building material industry
• Display professional behavior to all internal and external contacts in conjunction with policies and procedures as outlined in the employee handbook

• High School Diploma
• Proficiency in typing skills
• Minimum 3 years of experience in building material distribution

• Ability to sustain long periods of working at a desk with continuous phone calls
• Occasional need to travel

Reports to: Customer Service Supervisor

Conclusion: A Key Account Specialist for WSC will exemplify the high standards that have come to be associated with WSC. Acting, leading, and promoting with professionalism, honesty, and integrity is expected with every interaction. Understand and take to heart that “Every customer contact influences whether or not they will come back. We have to be great every time, or we’ll lose them.”

The maintenance and growth of key customers and vendors of Wausau Supply Company is this position’s primary objective that is accomplished by making sure the customer has an extra-ordinary experience every time.