Service Plumber

Are you looking for a fulfilling career that offers limitless opportunities to grow?

Are you tired of companies focusing only on what you can do for them instead of what they can offer you?

Do you excel in plumbing, sewer, and drain work, have a great attitude, and want to be part of a family-oriented environment?

If so, STOP looking because this job is for YOU!

At Carter’s Plumbing, you can expect a strong family-oriented work environment and limitless opportunities for achievement!

Carter’s Plumbing is a locally owned and operated business serving Oakland County and surrounding areas. Although we started small, our business is rapidly growing. We are known for providing the best to our customers and our employees. We equip our plumbers with everything they need to succeed, including a new truck and brand-new tools and equipment. If you don’t have a specific part in your truck, no problem!

We value work-life balance and foster an engaging, rewarding atmosphere that encourages continuous improvement and success. If you are a top-tier plumber with excellent customer service skills and a great attitude, we want YOU to join our plumbing family today!

As a Residential Service Plumber at Carter's Plumbing, you will play a key role in delivering exceptional plumbing solutions that prioritize customer well-being and satisfaction. Your expertise, dedication, and customer-focused approach will help us provide outstanding residential plumbing services.

• Customer Satisfaction: Provide clear explanations, educate customers about their plumbing systems, and offer preventive maintenance tips and energy-saving recommendations. Maintain high customer satisfaction through surveys and feedback, striving to exceed expectations and resolve concerns promptly.
• First-Time Fix Rate: Achieve a top-tier first-time fix rate by diagnosing issues accurately, arriving fully prepared, and completing repairs during the initial visit.
• Response Time: Respond promptly to service requests within Carter’s specified time frames to ensure customer comfort and trust.
• Service Revenue Generation: Diagnose plumbing issues, recommend solutions, and discuss options with customers. Meet or exceed monthly revenue targets and identify upselling opportunities during service visits.
• Service Agreement Enrollment: Enroll customers in Carter’s service agreements to foster long-term relationships and recurring revenue.
• Productivity and Utilization: Manage work orders efficiently, minimize downtime, and maximize billable hours.
• Technical Excellence: Diagnose emergencies accurately, perform plumbing services, and pursue ongoing training and certifications to stay industry-current.
• Inventory Management: Track vehicle inventory and parts accurately to avoid unnecessary expenses.
• Safety Adherence: Follow all safety protocols to maintain a perfect safety record.
• Documentation Accuracy: Keep detailed records of service calls, work performed, and parts used in Service Titan.
• Team
  
  Collaboration:
  
  Work effectively with colleagues, share knowledge, and contribute to a positive team environment.
• Professionalism and Communication: Maintain professional appearance and communication to ensure a five-star customer experience.
• Attendance and Punctuality: Be punctual and reliable, arriving on time for scheduled appointments.
• Additional duties as assigned

Salary: $100,000 - $200,000 per year, commission-based pay.