Field Service Technician

The Service Technician’s primary function is to assemble, install, operate, troubleshoot and repair one or more H.G.Weber & Co., Inc. product lines, assemble, test and troubleshoot component modules, lead and instruct customers on the proper usage and repair. Travel an estimated 30% domestically and/or internationally, based on training and qualifications. These positions are responsible for the highest level of craftsmanship involved in the manufacturing processes of Weber.

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Plan and perform a variety of assembly, testing and adjustments on machine assemblies with primary emphasis on the electro‑mechanical systems.
• Assist and guide the installation, adjustment and repair of finished equipment at customers’ location.
• Communicate with appropriate company employees regarding product problems to facilitate problem resolution.
• Complete all required records and documentation for customers and for the company including identifying all missing parts on the digital white board and engineering issues in the engineering tracker.

• Basic controls programming and trouble shooting of electro‑mechanical systems
• Self‑direct assembly based on reading blueprint
• Travel as a “helper” on install and service trips.
• Set up and run printing presses without assistance.
• Understand bag terminology and ability to measure bag dim’s appropriately and can identify all machine components.
• Proficient in the use various gauges, meters, and electrical testing equipment to check specifications.

• Instruct customer personnel (and co-workers) on proper operation of equipment.
• Monitor erection and installation of equipment to ensure that company guidelines and tolerances have been met.
• Determine the acceptance of equipment erection.
• Ability to mount printing plates and troubleshoot printing press issues.
• Write weekly test reports.
• Use multi meter and volt meter to diagnose issues.
• Travel as a lead on new installs and service trips.
• Train and mentor new field service technicians.