Field Service Engineer

Location: Waterford

Job Title:

Field Service Engineer

Job Description

This Field Service Engineer role focuses on troubleshooting and maintaining specialized systems that support critical environments such as laboratory and research facilities. You will work with access controls and locking mechanisms, air flow systems, lighting controls, HVAC, and plumbing-related components, ensuring that all equipment operates reliably and according to specifications. The position offers the opportunity to work with unique, one-of-a-kind systems developed specifically for feeding, watering, and supporting animals in research lab settings.

Responsibilities

+ Troubleshoot access control and locking mechanisms, air flow systems, lighting controls, HVAC systems, and plumbing-related components to identify and resolve issues efficiently.

+ Perform preventative maintenance on all products according to manufacturer specifications and a predetermined maintenance schedule.

+ Provide warranty service and support on all products in accordance with established specifications and service procedures.

+ Deliver emergency service and support on all products, responding promptly to urgent customer needs and system failures.

+ Review system installations to verify proper setup and configuration prior to commissioning.

+ Begin and support system commissioning activities, ensuring that systems function as designed and meet performance requirements.

+ Document service activities, maintenance actions, and any repairs performed to maintain accurate service records.

+ Collaborate with customers on-site to explain issues, recommended solutions, and proper use of the systems.

+ Travel frequently to customer locations, including laboratory and animal research facilities, to perform on-site service and support.

+ Adhere to all site-specific safety and access requirements when working in laboratory and research environments.

Essential Skills

+ Minimum 2 years of field service experience, preferably working in customer-facing, on-site technical roles.

+ Minimum 2 years of experience reading and interpreting blueprints and technical drawings.

+ Minimum 2 years of experience working around HVAC or plumbing systems; related hands-on or hobby experience is also valuable.

+ Demonstrated troubleshooting skills in mechanical and electrical systems.

+ Experience in field service, including repair and maintenance of complex equipment.

+ Ability to diagnose and resolve issues involving HVAC, mechanical, electrical, and control systems.

+ Strong maintenance technician skills, including preventive maintenance and corrective repair.

+ Capability to work independently in the field, managing travel, schedules, and customer interactions.

Additional

Skills & Qualifications

+ Comfort working in laboratory and animal research environments, including facilities that house various animal species.

+ Ability to handle frequent travel and adapt to changing schedules and locations.

+ Strong communication skills to interact professionally with a wide range of customers, including research and academic institutions.

+ Attention to detail when reviewing system installations and supporting commissioning activities.

+ Organizational skills to manage service documentation, travel logistics, and expense handling.

+ Flexibility to occasionally remain on-site through weekends, with compensatory time off provided.

Work Environment

This role is a field-based position that primarily supports laboratory and animal research facilities. The work is not labor intensive in a traditional heavy-manual sense, but it does involve hands-on interaction with mechanical, electrical, HVAC, and plumbing-related systems. Customers include major research universities and pharmaceutical organizations, and you will frequently work inside controlled lab environments and animal research areas. The position requires approximately 75-85% travel to customer sites.

The company covers flights and provides a per diem for hotel and food. You will typically pay upfront for meals, hotels, and rental cars, averaging around a set amount per month on a personal or designated card, and then receive reimbursement according to company policy. A…