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Senior Service Specialist, Diesel Engines
Job in
Kohler, Sheboygan County, Wisconsin, 53044, USA
Listed on 2026-08-26
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-26
Job specializations:
-
Trades / Skilled Labor
Heavy Equipment Mechanic, Diesel Mechanic
Job Description & How to Apply Below
- Provide direct technical support to dealers and customers through the technical call center, email, product support requests, and other channels
- Support dealers and OEM partners to maintain and grow service levels
- Analyze warranty claims and approve, adjust, or reject them according to warranty policy guidelines
- Identify problem trends from field reports, arrange sample-part returns, and submit Field Complaints to drive corrective action
- Consult with Technical Publications and Training departments on service manuals, bulletins, kit instructions, and training materials
- Travel to dealers to investigate and remedy field problems or disputed warranty claims
- Visit dealers and OEM partners to build technical relationships and support business growth
- Attend annual dealer open houses and required trade shows
- Demonstrate and drive Kohler Core Competencies
- Three to five years of experience troubleshooting and repairing common rail diesel engines
- Experience with small spark ignited engines is a plus
- Strong customer experience skills
- Ability to read and interpret engineering drawings, wiring diagrams, and technical manuals
- Associate degree in an engine or mechanical/electrical field preferred
- Must be authorized to work in the US without requiring sponsorship now or in the future
- Ability to travel approximately 25%, including some international travel
- Rehlko hires candidates only in states where it has an established business presence
- Remote work is unavailable in AK, AR, DE, HI, ME, ND, NE, VT, WV, and WY
Demonstrates expertise in troubleshooting and repairing common rail diesel engines, with strong customer experience skills and the ability to interpret technical documentation. Capable of building technical relationships with dealers and OEM partners to support business growth and service levels.
Highest-signal resume keywords- Troubleshooting Common Rail Diesel Engines
- Customer Experience Skills
- Reading Engineering Drawings
- Warranty Claims Analysis
- Technical Support
- Troubleshooting
- Repairing Diesel Engines
- Interpreting Technical Manuals
- Analyzing Warranty Claims
- Reading Wiring Diagrams
- Customer Service
- Relationship Building
- Associate Degree in Engine or Mechanical/Electrical Field
- Warranty Policy Guidelines
- Field Complaints
- Technical Publications
- OEM Partners
- Service Levels
Position Requirements
10+ Years
work experience
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