Social Services Aide

Social Services Aide

Under the supervision of the Children and Family Manager, the Social Services Aide provides a variety of social service functions including Child Protective Services and Child Welfare Access, supportive services, and clerical duties. Serves as the initial contact between the general public and the Children and Family Division by providing Access Services for the Division. Requires the exercise of independent judgment in carrying out responsibilities.

First review of applications will be on July 10, 2026.

Receives referrals and child protective services reports via phone, walk-in, mail, or computer and enters information in eWiSACWIS or other computer databases

Gathers necessary data from reporters in order to assess for present or impending danger threats in child protective services reports

Gathers necessary data and determines program eligibility to provide options to people accessing Health and Human Services

Provides information relating to programs and services in the community that may be offered to individuals in need of assistance

Makes necessary referrals to both internal programs and external agencies based on the client's needs

Provides appropriate face-to-face and over-the-phone service to the general public, professionals, attorneys and other agencies by: greeting, providing information and assistance and answering appropriate inquiries

Works with other departmental units to assist the family (Mental Health, 0-3, Public Health, WIC, WREA, Child Support, etc.)

Assesses eligibility for Kinship Care benefits and maintains Kinship Care records and schedules required reviews

Assists CFS Social Workers in delivery of services or functions

Assists in maintaining case records and reports

Organizes and disseminates documents, reports, and correspondences

Tracks clients, caseloads and service programs

Provides or assists clients with a range of supportive services (ie. financial, housing, transportation)

Transports children, juveniles, and family members in personal vehicle

Assists with supervised visitations as necessary

Assists families with daily living skills and parenting practices

Assists CFS Social Workers with troubleshooting cases, querying records or reports, pulling/reviewing hard file records, and determining case status

Responds to requests for records within the confines of agency policy

Interacts with the public and co-workers in a courteous, proficient, and professional manner

Maintains skill and competency levels as policies and regulations change by attending and participating in staff meetings, supervision times and other regularly scheduled meetings; develops knowledge and skills by attending training events and workshops

Maintains security and confidentiality of records

Compiles, calculates, and tabulates statistical data and prepares reports as needed

Performs general agency typing, word processing, dictation, transcription, and reception

Performs other duties as assigned

High School Diploma or equivalent;
Associates degree in Human Services, Sociology, Social Science, or other related field preferred

Minimum of one (1) year of experience working in the human services field required, preferably with children and families

Knowledge and proficient use of computer systems, Microsoft Office Suite programs, and eWiSACWIS

Knowledge of agency services and program requirements

Knowledge of resources for community welfare and health and ways in which these resources may be used by people in need

Knowledge of DCF Chapter 58 (Kinship) and eligibility requirements

Basic knowledge and understanding of human growth and behavior, age appropriate disciplinary approaches, and parenting practices

Ability to work with diverse populations

Ability to work with families using a strength-based approach and empathy

Ability to relate to people in an unprejudiced and understanding manner with concerns for their circumstances and feelings

Ability to communicate clearly and effectively in person and over the telephone

Ability to interview people, extract required information and make good independent judgments

Ability to compile data/documentation and provide accurate and understandable reports

Ability to…