Social Services Aide

Social Services Aide

Under the supervision of the Children and Family Manager, the Social Services Aide provides a variety of social service functions including Child Protective Services and Child Welfare Access, supportive services, and clerical duties. Serves as the initial contact between the general public and the Children and Family Division by providing Access Services for the Division. Requires the exercise of independent judgment in carrying out responsibilities.

First review of applications will be on July 10, 2026.

Receives referrals and child protective services reports via phone, walk-in, mail, or computer and enters information in eWiSACWIS or other computer databases

Gathers necessary data from reporters in order to assess for present or impending danger threats in child protective services reports

Gathers necessary data and determines program eligibility to provide options to people accessing Health and Human Services

Provides information relating to programs and services in the community that may be offered to individuals in need of assistance

Makes necessary referrals to both internal programs and external agencies based on the client's needs

Provides appropriate face-to-face and over-the-phone service to the general public, professionals, attorneys and other agencies by: greeting, providing information and assistance and answering appropriate inquiries

Works with other departmental units to assist the family (Mental Health, 0-3, Public Health, WIC, WREA, Child Support, etc.)

Assesses eligibility for Kinship Care benefits and maintains Kinship Care records and schedules required reviews

Assists CFS Social Workers in delivery of services or functions

Assists in maintaining case records and reports

Organizes and disseminates documents, reports, and correspondences

Tracks clients, caseloads and service programs

Provides or assists clients with a range of supportive services (ie. financial, housing, transportation)

Transports children, juveniles, and family members in personal vehicle

Assists with supervised visitations as necessary

Assists families with daily living skills and parenting practices

Assists CFS Social Workers with troubleshooting cases, querying records or reports, pulling/reviewing hard file records, and determining case status

Responds to requests for records within the confines of agency policy

Interacts with the public and co-workers in a courteous, proficient, and professional manner

Maintains skill and competency levels as policies and regulations change by attending and participating in staff meetings, supervision times and other regularly scheduled meetings; develops knowledge and skills by attending training events and workshops

Maintains security and confidentiality of records

Compiles, calculates, and tabulates statistical data and prepares reports as needed

Performs general agency typing, word processing, dictation, transcription, and reception

Performs other duties as assigned