Crisis Services Professional - On Call

Crisis Services Professional - On Call

Lutheran Social Services is excited to expand our Crisis Team in Adams and Juneau Counties. We are seeking dedicated Crisis Service Professionals to provide on-call crisis response, risk assessments, and mobile support to individuals experiencing mental health emergencies.

This role offers a flexible on-call schedule, including options for 8 or 16 hour shifts starting at either 4:30 PM or 12 AM. While most responsibilities occur during on-call hours, some daytime availability is required for supervision, staff meetings, and training.

What You'll Do:

• Respond to crisis calls and provide mobile crisis response when needed
• Conduct risk assessments and determine appropriate interventions
• Provide brief crisis counseling and follow-up services
• Meet with clients in homes, hospitals, law enforcement settings, or community locations
• Respond to potential suicide or emergency calls
• Gather information from interviews, records, and collateral contacts
• Assess client needs and connect them to appropriate community resources
• Maintain strong working relationships with county staff, law enforcement, courts, and community partners
• Document all client interactions in compliance with county, state, and federal requirements
• Identify gaps in services and recommend improvements
• Stay informed on laws, procedures, and best practices related to crisis services
• Support the mission, vision, and values of LSS
• Perform additional duties as assigned

Qualifications:

Education & Experience:

• Bachelor's degree required in Human Services or a related field (Examples: criminal justice, psychology, social work, sociology, counseling, vocational rehabilitation)
• Minimum one year of experience working with mental health clients strongly preferred
• Knowledge of community resources
• Ability to learn DHS and Wisconsin Statutes Chapters 34, 51 and 55
• Strong crisis assessment and decision-making skills
• Ability to work independently, multitask, and maintain professionalism under pressure
• Ability to build effective relationships with diverse populations

Certificates, Licenses, Registrations:

• Valid driver's license and reliable transportation
• Satisfactory motor vehicle record per LSS Driver Safety Procedure
• Ability to meet LSS auto insurance requirements

Travel Requirements:

• Must be able to arrive in Adams or Juneau County within 1 hour when responding to crisis calls
• Occasional day travel as needed

Why Join LSS?

• Competitive crisis response pay
• Supportive team environment
• Opportunities for professional development and training

Lutheran Social Services of Wisconsin and Upper Michigan is an Equal Opportunity Employer.