Crisis Response

Lutheran Social Services is seeking a Crisis Response professional to provide immediate support to individuals and families experiencing behavioral health or housing-related crises. In this role, you will conduct risk and safety assessments, de-escalate high-stress situations, and coordinate emergency services, hospitalization, or shelter placement as needed. You'll collaborate closely with LSS behavioral health, housing, and family services teams to ensure follow-up care, document interventions in electronic records, and connect clients with community resources.

This position thrives in our mission-driven, faith-based, and client-centered culture, offering the opportunity to make a meaningful impact while growing professionally in a supportive, interdisciplinary environment.

Responsibilities

• Respond to crisis calls and referrals, providing immediate assessment, de-escalation, and safety planning for individuals and families.
• Conduct risk assessments for suicide, self-harm, and violence, determining appropriate level of care and intervention.
• Coordinate emergency services, hospitalization, or shelter placement in collaboration with internal teams and community partners.
• Document all contacts, assessments, and interventions accurately and timely in electronic records.
• Collaborate with behavioral health, housing, and family services staff to ensure continuity of care and follow-up.
• Provide brief counseling, resource linkage, and advocacy to support client stabilization and recovery.
• Participate in on-call or shift-based coverage, including evenings and weekends as needed.
• Engage in regular supervision, team meetings, and case reviews to ensure quality and adherence to best practices.

Required Skills

• Crisis assessment and intervention
• Suicide and risk assessment
• Safety planning
• Trauma-informed care
• Electronic health record documentation
• De-escalation techniques
• Knowledge of community and social services resources
• Case coordination and care navigation
• Brief counseling and intervention
• Cultural competence and working with diverse populations