Service Coordinator

• Assumes responsibility for coordinating programs and activities for eligible individuals on a group basis
• Serves as a liaison to community agencies, network with community service providers, and seek out new services available to eligible individuals
• Develops and maintains a Resource Directory that includes a listing of state and/or local service providers
• Organizes educational events that include subjects relating to health care, agency support, life skills and referral sources
• Identifies partners to provide health services and screenings to participants at their home.
• Assists participants in building informal support networks
• Outreaches to all individuals eligible for the program to provide education about the program and offer enrollment
• Conducts telephonic and/or in-person participant assessments and screenings according to program social and health requirements
• Collaborates and communicates appropriate information with care and service colleagues to achieve participant goals
• Provides quality customer service to all eligible individuals
• Assists participants in acquiring and utilizing desired community services

• High School Diploma or GED required
• A bachelors degree in social work or a related field is preferred
• Two or more years of experience in a social service delivery with elderly, people with disabilities, and/or family population
• Demonstrated working knowledge of supportive services and other resources in the area served by the project
• Demonstrated ability to advocate, organize, problem-solve, and provide results for the participants served
• Good communication, comprehension and interpersonal skills
• Working knowledge of Windows, Microsoft Office Suite and World Wide Web which will be demonstrated by a passing score on a computer literacy test

Demonstrates expertise in coordinating social service programs and activities for eligible individuals, with a strong focus on community outreach, resource management, and participant advocacy. Proficient in conducting assessments and providing quality customer service to diverse populations, including the elderly and individuals with disabilities.

• Social Service Delivery Experience
• Community Outreach
• Participant Advocacy
• Resource Directory Development
• Assessment and Screening

• Social Work
• Program Coordination
• Resource Management
• Assessment
• Problem-Solving

• Communication Skills
• Interpersonal Skills
• Organizational Skills

• High School Diploma
• GED

• Supportive Services
• Community Service Providers
• Health Services
• Elderly Care
• Disability Services

• Microsoft Office Suite
• Windows
• World Wide Web