Towing Dispatcher

Full-Time | Hourly | Non-Exempt

We are hiring an experienced towing / roadside dispatcher who already knows how to operate in a Towbook + Samsara environment. This is not an entry-level dispatch role. Applicants must have prior towing, roadside, or heavy service dispatch experience using real-time dispatch platforms.

If you’ve worked live boards, managed active fleets, and dispatched under pressure — we want to talk.

If you have not used Towbook or a comparable towing dispatch system, this role will not be a fit.

You will run live dispatch operations across towing and mobile mechanic services, including:

• Managing active calls inside Towbook
• Dispatching drivers and technicians based on priority, proximity, and safety
• Monitoring fleet movement and job progress in Samsara
• Handling law enforcement and emergency tow requests
• Managing high call volume with accuracy and speed
• Sending payment links and confirming pricing before dispatch
• Coordinating multi-unit and priority scenes
• Keeping complete, audit-ready job notes and records

This is real-time operational dispatch — not call center scripting.

Applicants must have:

• Prior towing / roadside / service dispatch experience
• Hands‑on Towbook (or equivalent towing dispatch software) experience
• Fleet tracking experience (Samsara or similar GPS platform)
• Emergency or priority dispatch decision‑making experience

Applications without relevant dispatch platform experience will not be considered.

• Fast‑paced dispatch center
• High‑urgency, high‑accountability role
• 40+ hours per week
• Nights, weekends, and on‑call rotation required
• Office‑based operations role

• You think in priorities, not order received
• You stay calm when boards get stacked
• You communicate clearly with drivers under pressure
• You document everything properly the first time
• You understand safety and scene awareness

Employment is contingent on background screening and any role‑appropriate testing consistent with applicable law.

Equal Opportunity Employer. Reasonable accommodations provided in accordance with ADA and Wisconsin law.