Hotel Receptionist - Nights

Who are we?

Estelle Manor is a rural retreat set on an 85‑acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman‑inspired spa – Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace.

As a Night Receptionist at Estelle Manor, you will offer a warm and friendly welcome for all our members and guests arriving to the estate throughout the night. Providing an exceptional guest experience, you will assist in completing financial and administrative responsibilities during the night shift, including the night audit, in an efficient and positive manner. With a genuine passion for hosting, and a confident and enthusiastic demeanour, you will be an ambassador for the front office team here at Estelle Manor.

• Previous hotel reception experience. Experience of working nights or in a luxury property would be desirable.
• Experience with Opera/Opera Cloud is advantageous.
• Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members and guests.
• Ability to perform under pressure and deliver results to deadlines.
• Passionate about delivering exceptional guest experience with keen attention to detail.

The on target earning potential for this role is £32,910.40 per annum based on a 40 hour contract – comprising a hourly rate of £14.38, plus a qualified estimate of £3,000 in gratuities and service charge*. Please note this role is paid hourly so this is a projected salary and OTE.

At Estelle
, we prioritise your well‑being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Estelleversary surprises. Nurture your well‑being with stocked colleague spaces. Engage in forums shaping The Estelle Way. Utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are
valued
,
supported
, and
celebrated
.

Here at
Estelle
, we want to create a unified culture and sense of belonging throughout. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across sister properties.
• Estelleversary gifting for all employees.
• Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees.
• Goes without saying but we will feed you during your shift.
• Cycle to Work scheme.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Colleague Forums and Sustainability Committees to help create The Estelle Way.
• Recommend-a-friend bonus scheme.
• Uniform provided, cleaned, and pressed.
• Onsite seamstresses to ensure your uniform is fitted and repaired.

• Gratuities (tips) and service charge are paid on a pro‑rata basis regardless of your role.
• It is estimated that in 2026, our full‑time employees can expect to receive in the range of £3,000 in addition to their annual salary.