Collections Specialist

Description We are looking for a Collections Specialist to support accounts receivable operations and help maintain healthy customer account balances in Wixom, Michigan. This position focuses on following up on past-due invoices, keeping account information current, and working across teams to resolve payment issues efficiently. The ideal candidate brings a strong understanding of collection practices, sound judgment, and an attentive approach to customer communication.

Responsibilities:

- Track outstanding balances by reviewing aging data and taking timely action on overdue customer accounts.

- Document collection outreach, payment updates, and account changes to keep records complete and accurate.

- Process incoming customer payments and reconcile activity within the accounts receivable subledger.

- Work with managers and internal partners to address sensitive, disputed, or high-exposure accounts.

- Oversee customer hold status by coordinating with sales and leadership on account standing and recommended actions.

- Support period-end accounting tasks tied to receivables, including month-end and year-end close activities.

- Protect the accuracy of financial information by maintaining complete records that follow company standards.

- Handle customer financial details with discretion while upholding data confidentiality and integrity.

- Recommend practical improvements that strengthen collection workflows and increase operational efficiency. Requirements - Prior experience in collections, accounts receivable, or a similar accounting-related role.

- Working knowledge of commercial and consumer collection practices, billing follow-up, and credit-related processes.

- Strong verbal and written communication skills with the ability to negotiate payment outcomes effectively.

- Excellent attention to detail, organization, and problem-solving capability in a deadline-driven environment.

- Ability to manage competing priorities independently while maintaining consistent follow-through.

- Detail-oriented, service-oriented approach when interacting with customers and internal stakeholders.

- Proficiency with accounting software and Microsoft Office applications, especially Excel.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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