Aftermarket Sales Support Associate

Established in 1969, Testek is the leader in Aerospace and Aircraft Component Test Equipment. Testek is a small company with approximately 170 team members, with the headquarters located in Wixom, Michigan. We pride ourselves in a family-like work environment that includes a diverse team of talented and enthusiastic people.

Testek designs, manufactures, supports and services diversified products including custom test equipment/products and standard test equipment/products. Our wide-ranging capability includes simple manual to complex automatic machinery. Testek offers innovative and competitive solutions to various sectors including aerospace, aircraft, and industrial.

We invite you to explore our website at for more information about our company and our products.

Testek Solutions is currently seeking a full time Sales Support Associate in our Aftermarket/Spares Department.

Aftermarket Sales Support Associate

Department: Aftermarket

Reports To: VP Aftermarket

Employment Type: Full-Time

Position Overview

We are looking for a detail-oriented and reliable Sales Support Associate to join our Aftermarket team. This role is primarily focused on the accurate and timely entry of sales orders into our order management system, paired with consistent follow-up to ensure every order moves smoothly from entry to fulfillment. A working knowledge of government contract orders and Defense Contract Management Agency (DCMA) requirements is a strong asset in this position, as a portion of our business involves defense and government customers with specific compliance and documentation standards.

The ideal candidate is methodical and thorough, communicates well with colleagues across departments, and takes ownership of every order they touch until it reaches a successful conclusion.

Key Responsibilities

Sales Order Entry

• Accurately input customer sales orders - including commercial and government contract orders - into the order management or ERP system in a timely manner
• Review incoming orders for completeness, pricing accuracy, correct contract line item numbers (CLINs), and proper authorizing documentation prior to entry
• Verify customer account information, contract numbers, and funding data, updating records as needed to ensure data integrity
• Process order changes, contract modifications, cancellations, and revisions promptly and accurately, communicating updates to all relevant parties
• Maintain organized records of all entered orders, confirmations, and related correspondence, with particular care for the documentation trail required on government orders

Government Contract & DCMA Compliance Support

• Process orders issued under government contracts, ensuring all required data fields - contract number, CLIN, delivery order number, and funding citations - are captured accurately at the time of entry
• Maintain familiarity with DCMA oversight requirements and support internal readiness for DCMA audits, surveillance visits, and contract review activities
• Coordinate with the contracts, quality, and shipping teams to ensure government orders meet applicable delivery, packaging, and documentation requirements (including DD250 / WAWF submission support where applicable)
• Assist in maintaining organized and audit-ready government order files, ensuring all required documentation is present, current, and properly filed
• Flag any discrepancies between purchase order terms and contract requirements to the appropriate contracts or compliance personnel before processing

Follow-Up & Order Tracking

• Monitor the status of all open orders - commercial and government - from entry through fulfillment, proactively identifying any delays or issues
• Follow up with warehouse, purchasing, shipping, production, and contracts personnel to confirm order progress and resolve hold-ups
• Communicate order status updates to sales representatives and, when appropriate, directly to customers or government contracting officers' representatives (CORs)
• Track back-ordered or out-of-stock items and follow up with the relevant team to provide accurate ETAs
• Ensure all outstanding orders are accounted for at the close of each business day, with no items left unresolved without a…