Executive Assistant Wixom, MI

Executive Assistant

We are looking for an Executive Assistant to support service operations in Wixom, Michigan through strong coordination, planning, and communication. This long-term contract position is ideal for someone who can keep travel, scheduling, and service activities organized while working closely with customers, technicians, and internal teams. The role focuses on maintaining smooth field support logistics, helping service work stay on schedule, and ensuring a consistent experience for all stakeholders.

Responsibilities:

• Coordinate travel plans, lodging, rental vehicles, and related logistics for field service technicians to support installations, warranty work, and customer service visits.
• Work closely with project teams, shipping contacts, and transportation providers to confirm equipment arrival timelines and prepare crews for successful onsite work.
• Schedule technician coverage based on customer needs and service demands, ensuring technicians with the right experience are available when and where they are needed.
• Track service follow-up items after installations and field visits, then organize next steps so actions are completed on time and communicated clearly.
• Issue service-related orders and coordinate parts support promptly to help avoid delays in customer service execution.
• Partner effectively with subsidiaries, agents, and freelance service resources to maximize coverage and maintain a reliable support network.
• Help drive paid service activity by supporting efficient planning and responsive coordination for customer requests.
• Support adherence to field service safety expectations by reinforcing required policies and promoting safe work practices.
• Organize update and modification activities in a practical, efficient manner to align technician availability, customer timing, and operational priorities.