Customer Service Specialist

Overview

Description

The Customer Care Specialist is responsible for answering incoming customer calls related to spare parts and work within the spare parts team to provide solutions to customers needs. The role is also responsible for further administrative processing and shipping of parts orders, including backup for warehouse operations and other projects that produce efficiency and/or resolve problems within Moba’s business operations.

• Answers incoming calls for Spare Parts Team. Perform intake of spare part orders and assist customers with technical drawings for identifying spare parts.
• Communicate effectively with colleagues and customers throughout the world with focus on Latin American customers and service team.
• Work with Spare Parts Team to perform the following tasks:
• Input required data for sales and warranty orders, release sales orders and backorders as necessary.
• Support global order intake of spare parts.
• Update spare part price changes in business system as directed.
• Process and create reports regarding shipment manifests, inventory status, etc.
• Perform MOBA Webstore maintenance of catalog items and customer accounts.
• Assists warehouse operations as needed by picking/packing parts orders, stacking and staging products and materials.
• Create shipping documents for International and Domestic orders.
• Assist with physical inventories and cycle counts, communicates changes or shortages to relevant MOBA staff members.
• Support of urgent customer needs, able to perform after hours on call duties.
• Other duties to be assigned

• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
• Ability to conduct meetings and collaborate cross functionally to achieve results.
• Ability to generate documents and reports utilizing metrics.
• Ability to organize and format processes and status updates.
• Ability to multitask and prioritize task.
• Good oral and written communication skills.
• Ability to maintain rapport and demonstrate business acumen while dealing with customers and colleagues.
• Maintain a positive attitude and ability to adjust to changing priorities and urgency of tasks.
• Proven skills in using software applications (e.g. LN, , Excel, and/or similar) necessary to carry out tasks

Education

· Ability to communicate in both English and Spanish is preferred, but not required.

· Associate’s Degree in relevant field of study or equivalent experience.

· 1+ years’ experience in customer service related industry or environment.

Experience with tools and software such as Microsoft Office Suite,  et