Administrative Operational Supervisor

Position Summary

The Administrative Operational Supervisor is responsible for overseeing the Operations Coordinators across the RESA Power Systems locations in the US. This role will support the standardization of back-office processes, such as order entry, invoice fulfillment, purchasing, and will complete other tasks to support the Operations teams. The ideal candidate will possess strong organizational, communication, and problem-solving skills, with a keen ability to manage multiple priorities and stakeholders.

• Develop and implement standardized processes and procedures to improve operational efficiency, including order entry, timely invoicing, managing production meetings, and supporting scheduling.
• Review order entry and invoicing systems to ensure data accuracy; train team members as needed.
• Partner with the GMs and Systems SVP, Operations to ensure team priorities and processes align with strategic goals.
• Provide back-up support for tactical functions for the team during surge times or vacations.
• Monitor and report on operational performance, identifying areas for improvement.
• Maintain documentation of workflows, SOPs, and operational metrics.
• Collaborate with the team to resolve operational bottlenecks and ensure timely execution of tasks.
• Ensure projects and assigned functions are completed on time and meet budget, productivity, and quality goals.
• Support change management initiatives and drive adoption of new tools or processes.
• Oversee the Operations Coordinators in performing additional operational tasks, such as equipment moves to job sites, scheduling, vendor management, meeting management, inventory, and document revisions.
• Cultivate and maintain customer relationships with internal and external customers and vendors; conduct client communication with a high level of customer service.
• Observe all safety rules and best practices; ensure compliance with internal policies.
• Other duties as assigned.

• Associate’s degree in a related field or equivalent experience.
• 5+ years of experience in operations, office management, project coordination, or process improvement.
• Strong analytical and organizational skills.
• Proficiency in tools and systems platforms; GP/Microsoft Dynamics a plus.
• Ability to work independently, manage multiple projects simultaneously, and independently problem-solve.
• Excellent communication and interpersonal skills; able to communicate with a wide variety of individuals at different levels within and outside of the organization.

• Days to invoice vs targets by site (target: