Warehouse Coordinator

Warehouse Coordinator – Stanley Access Technologies, Wixom, MI

The Warehouse Coordinator plays a crucial part in driving operational efficiency and customer satisfaction. We are looking for energetic, detail‑oriented leaders who focus on execution, meet commitments, and have a passion to exceed customer expectations.

• Receive incoming telephone calls, assess, and dispatch service calls.
• Provide feedback to the call center for call loading improvements and customer concerns.
• Prioritize and determine the best available technician to complete jobs.
• Ensure proper communication with customers to gather all pertinent information for service calls.
• Consistently follow up with customers to ensure completion and satisfaction.
• Track all service calls and provide reporting and metrics to management.
• Promote the sale and implementation of service agreements to customers.
• Order, receive, and research parts for open service calls.
• Pull, stage, and load material for installers.
• Unload and receive trucks from the manufacturing facility and UPS.
• Process out of box failures, returns, and cores.
• Maintain a clean and organized warehouse.
• Serve as the single point of contact for part sales (10‑20 per month).
• Assist the field team with call overloads and direction.
• Provide field team with parts support to help minimize return trips.
• Perform monthly technician rides to better understand team support requirements and business needs.
• Coordinate with National Accounts service dispatch.
• Provide administrative/back‑up assistance to Service Supervisor.
• Communicate via phone and email as needed.
• Work with Installation coordinator on manpower sharing opportunities to increase productivity.
• Perform work according to the Field Operations Policy and Procedures Manual.

• 1+ year of customer service or dispatching experience.
• 1+ year of experience ordering/receiving parts or inventory control.
• High School Diploma or GED.
• Valid state driver’s license, without restrictions.
• Excellent written and verbal communication skills.
• Time management and organizational skills.
• Computer and Microsoft Office skills.
• Ability to lift and/or carry weight from 50‑75 lbs.
• Self‑motivated and requires minimal supervision.
• Ability to handle multiple priorities.
• Customer service oriented.
• SAP experience.
• 2+ years of service management/call center/field service experience desirable.

• Health, dental and vision insurance coverage.
• Generous Vacation and Sick Time.
• 401(k) plan – 6% company match with no vesting period.
• Health Savings Accounts.
• Flexible Spending Accounts.
• Disability Insurance – Short‑Term and Long‑Term coverage, paid for by Allegion.
• Life Insurance – Term life coverage with option to purchase supplemental coverage.
• Tuition Reimbursement.
• Voluntary Wellness Program – earn up to $2,000 in rewards.
• Employee Discounts through Perks at Work.
• Community involvement and opportunities to give back.

Allegion is an equal opportunity and affirmative action employer. We are committed to providing accommodations for persons with disabilities.