Customer Service Representative

Hall's Culligan in Wixom is currently seeking an Entry Level Customer Service Representative to join our office support team. Starting hourly wage for this position is $18/hr. with opportunity for monthly bonus. Hours of operation are 8am-5pm, Monday through Friday, with no evenings or weekends.

As a Customer Service Representative (CSR), you will play a vital role in ensuring our customers receive a positive experience. This role involves addressing inquiries, providing solutions, and maintaining a high level of customer satisfaction.

• Full-time, Monday-Friday work schedule.
• Starting at $18/hr with opportunity for monthly bonus.
• Paid Time Off (PTO) at a generous accrual rate.
• Full benefits package, including a 401k with company match, following your introductory period.
• Opportunity to use Culligan equipment at home free of charge.

• Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
• Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
• Handle both routine inquiries and complex issues with professionalism.
• Develop and maintain an understanding of our products and services to assist customers and address their needs.
• Offer product/service recommendations and educate customers.
• Identify, troubleshoot, and resolve customer problems effectively.
• Collaborate with other departments to address customer concerns and provide solutions.
• Efficiently manage and prioritize tasks to meet individual and team performance goals.
• Meet deadlines and response times while maintaining quality in work and customer interactions.
• Accurately document customer interactions and transactions in customer service software.
• Maintain a clean, organized, and safe workspace.
• Follow confidentiality protocols and incident reporting procedures.
• Wear a telephone headset for extended periods while handling inbound and outbound customer calls.

Culligan CSRs spend all their time working in the dealership, specifically in an office environment that requires regular use of computers and multi-line phones. While our CSRs primarily work Monday through Friday 8am-5pm, this role may require some evenings and weekends as business needs require.

• High School or GED or better.
• Previous experience in a customer service role preferred.
• Strong communication skills, both verbal and written.
• Excellent organization and multi-tasking skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm under pressure and handle challenging situations with professionalism.
• Computer and/or tablet proficiency with above-average skills in computer applications; minimum typing speed of 40 words per minute, including ten-key.
• Adaptability to new processes and technologies.
• Empathy, resilience, and a positive attitude when handling difficult situations.

Protected Veterans, Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.