Sales & Service Technician

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood with an additional office located in New York City. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Stores across the country.

We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.

• This is a full-time (40+ hours a week) position located onsite at our Troy service center
• The hours for this role are Tuesday - Saturday and 8:30 am to 5:00 pm. Hours are subject to change based on customer demand.
• Responsible for the in-person diagnosis, troubleshooting and repair of Dyson customer products including vacuums, fans, air purifiers, hair-dryers and other products
• Communicate information on other Dyson products to promote cross‑selling opportunities and services to existing customers to promote sales.
• Provide excellent customer service to ensure a positive in-store experience.
• Input customer sales information into Dyson system to properly process orders.
• Submit daily/weekly reports of products and customers serviced and other reporting as necessary
• Properly manage parts usage and inventory as required and directed
• Ensure all process activity is communicated and Dyson service levels are understood and exercised
• Assist Customer Service Team in escalated repair instances

• Experience in a customer service and sales related position
• Experience using and learning about consumer electronics, especially Dyson products
• Aptitude for acquiring skills in technical repairs
• Collaborative with proven success in team environments
• Ability to prioritize and work in a fast‑paced environment
• Great written, verbal and interpersonal communication skills
• Experience using Microsoft Office, including Word, Outlook, and Excel;
• Ability to lift and move up to 50 lbs.
• High School Diploma or equivalent required
• Must be at least 18 years of age.

• 401K with up to a 4% match
• Company paid Life Insurance and AD&D
• Flexible Savings Account (FSA) and Health Savings Account (HSA)

• Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
• Pre-tax Commuter Benefits (applicable areas only)
• Generous Child Care Leave Program
• Wellness Program
• Employee Assistance Program
• Generous Dyson Product Discounts

• Multi-Level Healthcare Coverage Options
• Vision & Dental Coverage
• Company paid Short-Term and Long-Term Disability

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.