Fleet Dispatcher

Job Type:

Full time Exempt/Non Exempt:
Hourly

Job Description:

Location Details:
On-Site Position located at 50888 Century Ct, Wixom, MI 48393. Position Schedule /

Shift: Must be available to work a flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.

Position Summary:

As aFleet Dispatcher, you will dispatch calls for emergency roadsideassistanceto members and/or club fleet personnel via radio, telephone or electronically.

You will receive and manage calls related to emergency and/or commercial road service,utilizinga computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel todeterminemember/customer location.

• Monitor dispatched calls andtakeaction to resolve and correct serviceor other potential problems
• Handle driver/customer escalations in accordance with established procedures
• Provide explanations to customer sand reports/document service issues
• Close service requests using company electronic dispatching system
• Accept payment from members/customers, when necessary
• Reconcile and resolve rudimentary payment issuesandmaintainrelated records and files
• Assistcoworkers and less-tenured dispatchers,as necessary.

• Required High school diploma or equivalent(GED) required.
• Ability to navigate computer systems and accurately enter data using a standard keyboard.
• Basic math skills, including addition, subtraction, and percentages.
• Experience resolving customer concerns and issues.
• Ability to prepare written communications and respond to customer inquiries.
• Basic knowledge of geography and ability to provide directions.
• Strong verbal communication and active listening skills for phone and in-person interactions.
• Ability to work effectively in a fast-paced environment.

• Knowledge of policies and procedures (service benefits) relative to emergency road service
  
  Readingandcomprehendingvarious Customer Care service tools (e.g.manuals, work models,etc.)
• Experience dispatching calls
  
  Call center environment experience

Works in atemperature-controlled office environment.

Irregular hours in a 24x7operation.

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.). Compensation Hourly rates starting at $18.73 per hour (rate may vary by location and experience). Overtime opportunities paid at time-and-a-half. Shift differentials: 5% premium for hours worked between 5:00 PM - 11:00 PM/10% premium for hours worked between 11:00 PM - 5:00 AM $250 Quarterly Perfect Attendance Bonus.

Fully paid training to help you build the skills needed for success.

Health & Wellness Medical plans with multiple coverage options, including HSA eligibility.
Prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program (confidential support services).
Financial Protection & Insurance Company-paid basic life insurance.
Optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Critical illness, accident, and pet insurance options.
Retirement & Savings 401(k) plan to support long-term financial goals.
3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.
Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.
Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
Time Off & Leave…