Fleet Dispatcher

Job Type:

Full time

Hourly

On-Site Position located at 50888 Century Ct, Wixom, MI 48393.

Must be available to work a flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.

As aFleet Dispatcher, you will dispatch calls for emergency roadsideassistanceto members and/or club fleet personnel via radio, telephone or electronically.

You will receive and manage calls related to emergency and/or commercial road service,utilizinga computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel todeterminemember/customer location.

• Monitor dispatched calls andtakeaction to resolve and correct serviceor other potential problems
• Handle driver/customer escalation sin accordance with established procedures
• Provide explanations to customer sand reports/document service issues
• Close service requests using company electronic dispatching system
• Accept payment from members/customers, when necessary
• Reconcile and resolve rudimentary payment issuesandmaintainrelated records and files
• Assist coworkers and less-tenured dispatchers,as necessary.

• High school diploma or equivalent (GED) required.
• Ability to navigate computer systems and accurately enter data using a standard keyboard.
• Basic math skills, including addition, subtraction, and percentages.
• Experience resolving customer concerns and issues.
• Ability to prepare written communications and respond to customer inquiries.
• Basic knowledge of geography and ability to provide directions.
• Strong verbal communication and active listening skills for phone and in-person interactions.
• Ability to work effectively in a fast-paced environment.

• Knowledge of policies and procedures (service benefits) relative to emergency road service
• Reading andcomprehendingvarious Customer Care service tools (e.g.manuals, work models,etc.)
• Experience dispatching calls
• Call center environment experience

Works in atemperature-controlled office environment.

Irregular hours in a 24 x7operation.

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

• Hourly rates starting at $18.73 per hour (rate may vary by location and experience).
• Overtime opportunities paid at time-and-a-half.
• Shift differentials: 5% premium for hours worked between 5:00 PM - 11:00 PM/10% premium for hours worked between 11:00 PM - 5:00 AM
• $250 Quarterly Perfect Attendance Bonus.
• Fully paid training to help you build the skills needed for success.

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).

• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.

• 401(k) plan to support long-term financial goals.
• 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.
• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.
• Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

• Paid Time Off (PTO):
  Accrual-based, increases with tenure, eligible at 90 days of employment.
• Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.
• Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.
• Paid Holidays:
• Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business…