Guest Services Representative

Guest Service Representative

My Place Hotel - Wixom, Michigan
Currently looking to fill Saturday from 4pm to midnight and Sundays 8am to 4pm

Position Summary
My Place Hotel in Wixom is seeking a dependable Guest Service Representative to support front desk operations and daily hotel functions. This role blends guest-facing service with operational support, ensuring smooth check-ins, accurate records, and a clean, safe, and welcoming property. Ideal candidates are organized, service-minded, and comfortable handling a variety of responsibilities throughout their shift.

• Serve as the first point of contact for guests during arrival, stay, and departure
• Complete reservations, check-ins, and check-outs using hotel systems
• Post and verify charges including room rates, taxes, My Store purchases, and pet fees
• Explain hotel amenities, rewards program participation, and local dining, shopping, and attractions
• Address guest concerns professionally and elevate issues when appropriate
• Complete Laundry and cleaning tasks

• Complete laundry, stocking supplies, and sanitizing common areas
• Maintain the coffee bar and lobby
• Clear snow and ice from entrances and sidewalks as needed
• Deliver guest items such as towels, cribs, and toiletries
• Issue and track keys and key cards for housekeeping and maintenance
• Support housekeeping with guest room cleaning during high occupancy or staffing shortages

• Answer and route incoming calls using proper phone etiquette
• Record messages accurately and manage guest wake-up requests

• Process credit card authorizations and cash transactions
• Maintain accurate shift paperwork including call logs, cash logs, and Night Audit documentation
• Keep the Front Desk Log current and report operational or maintenance concerns to the General Manager

• Follow all safety and security procedures
• Conduct routine walkthroughs of floors, stairwells, entrances, and exterior areas
• Monitor doors and lighting to ensure a secure environment

• Basic computer proficiency (Microsoft Office)
• Strong customer service and communication skills
• Ability to multitask, stay organized, and work independently
• Reliable attendance and professional conduct
• Comfortable handling cash and maintaining accurate records

• Monthly bonus potential
• Bi-weekly direct deposit
• Flexible scheduling
• Cross-training and advancement opportunities
• $16.00 to $16.50 per hour

Join a team where your work directly impacts guest satisfaction and daily hotel success. If you're dependable, service-driven, and looking for growth in hospitality, we encourage you to apply today.

Salary: $16.00 - $16.50 per hour