Field Team Member - T1

Sector 7 is looking for a qualified remote and on‑site IT Technician that is responsible for the Tier 1 Managed Support Queue and a support resource for onsite projects. We’re looking for someone with basic and intermediate knowledge of computer software and hardware as well as a variety of internet applications, networks and operating systems. Provide timely and accurate information to decision makers, create a positive environment for customers, and to ensure compliance with applicable accounting laws and procedures.

• Employees = #1:
  Employees are our number 1 priority
• E=mc^2:
  What you do effects others
• Be efficient:
  Inefficiency bankrupts morale & momentum
• Grow upwards;
  Not downwards:
  Let's develop into our higher selves
• Up, Down, Up, Down, A,B,A,B:
  Unlock the matrix; advance and overcome

• Responsible for daily reporting of tasks and to-do's within the company's project management platform.
• Display pride and professionalism in maintaining self appearance, company equipment and property.
• Promptly deliver excellent customer service demonstrating a commitment to increasing customer satisfaction.

• While onsite, must present professional in self appearance and take quality care with company and customer equipment and property.
• Must arrive onsite at least 15 minutes prior to scheduled customer appointments, and confirm arrival in the company chat.
• Responsible for clear and consistent communication in chat providing hourly updates while onsite.
• May assist with DC server and deployments for MSP and Hosting divisions.
• Communication with customers and proper support channels (i.e. Customer/Project Manager).
• Utilizes ticket system and documentation tools.
• Assist with development and maintenance of local networks.

• Set up and support workstations with computers and necessary peripheral devices (routers, printers etc.).
• Utilization of network topography & OSI Model
• Understanding of SMTP & Email Systems
• Virtualization Technologies (Particularly VMWARE / Hyper‑V)
• Use of Microsoft Windows Server (2008/12/16)
• Use of Microsoft Office (2013/2016)
• Develop and maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Perform troubleshooting on computer hardware to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Assist with development and maintenance of local networks
• Utilizes ticket system and documentation tools
• Communication with customers and proper support channels (i.e. Customer/Project Coordinator)
• Consistent, regular, and reliable attendance including being ready for work at the designated start time
• Ensure that all issues are properly documented and assigned in a technical support ticketing system
• Perform analysis, diagnosis, and resolution of IT problems that arise
• MSP experience
• Prior customer service experience
• Must have valid driver’s license and reliable transportation to and from the Sector 7 office
• Must be able to lift a minimum of 50lbs
• * Degree in Computer Science or Certifications will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)