Operations Engineer

Operations Engineer

This position will require experience in integrating and installing Augmented Reality systems at various customer sites. As an Operations Engineer, the holder of this position is expected to work independently integrating system components at the Light Guide, Inc. facility as well as installing and authoring comprehensive programs, while coordinating all resources for a successful implementation. This position will be based in the SE Michigan Area and will require domestic and international travel.

Ensuring specialized mechanical and electronic systems are properly integrated and installed, thoroughly tested in-house and fully integrated including customer training at facilities

Integrate, install, and troubleshoot Light Guide systems, including but not limited to:

Computers and all internal components

Graphics (i.e., Projectors, Monitors, CPU Hardware)

Projectors

3D Vision

Other Computer Peripherals and (Nondescript) Hardware

Following up and independently working through subtle issues for system success

Sending daily status reports during integrations and installations activities/projects

Work independently, with minimal direct supervision, to perform following activities, but not limited to:

Coordinating Integrations, Installations, Programming, and Troubleshooting

Working at customer facilities

Perform in-depth troubleshooting and investigate root cause of issues to handle client inquiries via our main support channels

Manage and solve assigned cases by providing the best support solution. Reference technical documentation and aid in building internal knowledge base content where gaps may be present

Train users, customers, and partners to use the Light Guide system effectively and efficiently

Work closely with business, engineering, and operations teams to ensure transparent communication and efficient issue resolution (i.e., Task management systems, Excel sheets, Shipping/Receiving Logs, Checklists etc.)

Ensuring only qualified systems ship

General Building Maintenance

Able to design and build structures

Be able to independently coordinate resources at the customer level. Will oversee their jobs and installs

Strong PC skills with some Audio-Visual Multimedia (AVMM) and Program Logic Controller (PLC) Experience

Work independently or as a member of a distributed team

Work independently at customer sites and interact with customers at different levels

Coordinate activities while on-site, creating individual and teamwork schedules

Verbal and written communication skills

Physically and mentally able to install equipment:
In-house and/or at customer locations

Must be able to use power tools, ladders, boom lifts, forklifts, other electrical and controls equipment

Project Management is a highly recommended skill

Troubleshoot all Tier I & II and repair all LGS System deficiencies

Customer Service/Management experience required. You will interact with customers

Proven Safety Record

Ability to pass a drug screen

Vocational experience, Certification in a technical field, or Associate Degree in Business Science

Bachelor's Degree in engineering or business science is a plus

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; reach with hands and arms; stand; talk and hear; walk; sit, climb or balance; stoop, kneel, crouch or crawl; and lift or move up to fifty (50) pounds. Employees are required to use a computer keyboard and must be able to type sixty (60) words per minute.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Be able to work on a flexible schedule, when necessary, with potential to flex hours to accommodate customer requirements. Occasional requirement to work late or during a weekend to accommodate a customer schedule or time zone. Ability to pass a drug screen may be required when applicable.

Most work will be in the US; some overseas travel will be required. Must be willing to travel up to 80% of the time.

Light Guide, Inc. values, promotes, and celebrates Diversity, Equity, and Inclusion (DE&I) and encourages all women, men, minorities, those with a disability, veterans, and LGBTQ+ individuals to apply to our open positions.

Light Guide, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, gender, color, religion, age, national origin, disability status, genetics, protected veteran status, socio-economic status, sexual orientation, gender identity or expression, or any other characteristic…