Applications Engineer II

Overview

How many companies can say they've been in business for over 180 years?!

ZEISS is a global leader in science and technology with a diverse portfolio across Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. With over 42,000 employees worldwide (over 4,000 in the US and Canada), ZEISS seeks to innovate for a sustainable future.

Location/Region: This position is located in Wixom, MI and may travel up to 50%. Must live in Michigan and be commutable to the Wixom location.

Hybrid: 3 days in office and 2 days remote.

What's the role?

Applications Engineers serve as trusted technical advisors, helping customers understand and maximize the use of ZEISS hardware and software systems. Support will be delivered through training sessions, remote and on-site assistance, programming, and measurement services. This consultative role requires professionalism, technical expertise, and a customer-centric approach to ensure client success and satisfaction.

• Training Delivery and Curriculum Development

• Deliver comprehensive training on ZEISS Industrial Metrology systems, including:

• Standard in-house training sessions

• On-site training programs

• Customized, client-specific training courses

• Collaborate with internal teams to develop and maintain an effective and up-to-date training curriculum

• Technical Support

• Provide remote and on-site technical support for ZEISS Industrial Metrology systems, including addressing customer inquiries related to software and applications.

• Rapidly assess and prioritize customer issues based on urgency and impact.

• Support internal ZEISS teams with software and application expertise.

• Assist with software and system testing to support product development.

• Document and report software performance issues accurately.

• Deliver after-sales technical support to ensure successful system outcomes.

• Provide foundational IT-related support, including:

• Windows operating systems

• Networking and connectivity

• Database management

• Project-Based Applications Expertise

• Support project-related activities by responding to customer requests for quotations, including analyzing requirements and providing accurate time estimates for project completion.

• Prepare and maintain project data.

• Implement quoted application solutions through remote, classroom, or on-site delivery.

• Bachelor's degree in Computer Science, Physics, Mechanical Engineering, or a related technical field.

• 2 - 5 years of experience.

• Strong ability to interpret engineering drawings for dimensional control requirements.

• Proficiency in 3D mathematics and programming in modern scientific computing languages.

• Exceptional written and verbal communication skills with the ability to present technical concepts to diverse audiences.

• Proven ability to identify, articulate, and resolve technical challenges, including creating concise technical reports.

• Strong interpersonal skills and the ability to collaborate with customers and internal teams.

• Experience in training or teaching with the ability to clearly convey technical concepts and demonstrate product benefits.

• Excellent problem-solving skills and the ability to work independently to develop solutions for customer challenges.

• Self-motivated learner with the ability to independently acquire knowledge to address customer needs.

• Nice to Haves:

• IT experience with server administration, networking, cloud computing, data analysis and reporting, SQL/database management, system integration.

• Experience with Statistical Process Control (SPC) and Quality Data.

• Understanding of manufacturing and metrology processes.

• Medical

• Vision

• Dental

• 401k Matching

• Employee Assistance Programs

• Vacation and sick pay

• Other benefits available as part of ZEISS programs

Note: The above is intended to describe the general content of and requirements for this job. It is not an exhaustive statement of requirements, duties, or responsibilities. ZEISS reserves the right to interpret, amend, or modify this description at any time.

Your ZEISS Recruiting Team: ZEISS provides Equal Employment Opportunity without unlawful regard to race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy, genetic predisposition, gender expression or identity, including transgender identity, or any other class or characteristic protected by law.