Restaurant Manager - Fast Casual Steakhouse

Job Description

JOIN A GREAT TEAM IN WIXOM, MI

SALARY: $60,000-$70,000 plus benefits and bonus

We are looking for an enthusiastic and hands‑on Restaurant Manager to join our team and help deliver an outstanding experience for both our guests and our employees.

Position Overview:

The Restaurant Manager will be responsible for overseeing the day‑to‑day operations of the restaurant, ensuring that both front‑of‑house and back‑of‑house functions run smoothly. This includes managing the team, ensuring excellent customer service, controlling costs, and maintaining the overall guest experience. The ideal candidate will thrive in a fast‑paced, high‑volume environment and be passionate about delivering a great dining experience.

Key Responsibilities:

• Operations Management:
• Supervise and manage the daily operations of the restaurant, ensuring a seamless flow of service.
• Monitor restaurant activity and guest satisfaction, addressing any concerns or issues in a timely manner.
• Ensure proper opening, closing, and operational procedures are followed.
• Maintain cleanliness and organization of both the front and back of house, adhering to all safety and sanitation standards.
• Coordinate with kitchen staff to ensure the quality, speed, and consistency of food production.
• Team Leadership & Development:
• Lead and motivate a team of servers, cooks, and other front‑of‑house staff to ensure high performance and a positive work environment.
• Conduct regular training sessions for new hires and current staff to reinforce company standards, customer service expectations, and product knowledge.
• Set clear expectations for performance and provide ongoing feedback to staff members.
• Manage scheduling, ensuring adequate coverage during peak hours while maintaining labor cost efficiency.
• Guest Experience & Customer Service:
• Provide a welcoming and friendly environment for guests, ensuring all customers receive prompt, attentive, and professional service.
• Resolve customer complaints or issues promptly and professionally, turning negative experiences into positive ones.
• Ensure that all food and beverage items are served to the highest standards in terms of quality and presentation.
• Build strong customer relationships and create repeat business by providing excellent service.
• Financial & Administrative Oversight:
• Monitor and control labor costs, inventory, and food costs to ensure profitability.
• Assist with the implementation of sales and promotional initiatives to drive revenue.
• Complete daily financial paperwork, including cash handling, bank deposits, and sales reports.
• Help with the ordering and inventory management of food, beverages, and supplies to ensure stock levels are sufficient without overstocking.
• Compliance & Quality Control:
• Ensure compliance with local, state, and federal health, safety, and labor regulations.
• Implement and maintain company policies and procedures to ensure a consistent, high‑quality experience for both guests and staff.
• Ensure the restaurant meets all hygiene, food safety, and cleanliness standards at all times.

Qualifications:

• Experience:
• Minimum of 2-4 years of management experience in a fast‑casual or high‑volume dining environment, preferably in the steakhouse or similar sector.
• Experience with managing a team, scheduling, and overseeing day‑to‑day operations in a fast‑paced environment.
• Skills & Abilities:
• Strong leadership and team‑building skills with the ability to motivate and manage staff effectively.
• Exceptional customer service skills with a focus on creating an outstanding guest experience.
• Strong problem‑solving and conflict resolution skills, with the ability to handle customer concerns or operational issues quickly.
• Ability to work in a fast‑paced environment while staying organized and efficient.
• Basic financial literacy, including managing budgets, cost controls, and inventory.
• Ability to adapt quickly and handle pressure in a high‑volume setting.