Sales Administrative Assistant

Sales Administrative Assistant

We are seeking a detail-oriented Sales Assistant to join our team in Wixom, MI. In this role, you will support the sales team by processing customer orders, maintaining accurate records, and serving as a primary point of contact for customers and internal departments. The ideal candidate is organized, customer-focused, and thrives in a fast-paced environment where accuracy and communication are essential.

Key Responsibilities

• Provide outstanding customer support by responding to inquiries via phone, email, and online platforms.
• Process customer orders accurately while verifying order and shipping details.
• Communicate with customers, vendors, and internal teams regarding order status and updates.
• Maintain accurate customer records, order history, and account information within CRM and ERP systems.
• Coordinate with sales, logistics, production, and accounting teams to resolve order discrepancies, shipping delays, and product-related issues.
• Develop and maintain a working knowledge of company products, specifications, and pricing.
• Perform general administrative duties, including document preparation, filing, and database maintenance.
• Assist with additional projects and responsibilities as assigned.

Required Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills with a strong customer service mindset.
• Strong attention to detail and organizational skills.
• Experience using CRM and ERP systems.
• Previous experience with SAP or SAP S/4
  
  HANA.
• Proficiency with Microsoft Office Suite.
• Excellent time management skills with the ability to prioritize multiple tasks.
• Strong problem-solving skills and the ability to work collaboratively across departments.
• Ability to work independently with minimal supervision.

Preferred Qualifications

• Previous experience in sales support, customer service, or order entry.
• Experience with in the automotive supply or manufacturing industry.

Physical Requirements

• Ability to lift up to 20 pounds without assistance.
• Ability to sit, stand, and perform repetitive motions for extended periods.
• Regular, reliable attendance is an essential function of this position.