Field Service Engineer

Job responsibilities

• Travel extensively to customer sites, performing on-site installation, troubleshooting, and maintenance of complex machinery.
• Diagnose and repair issues with electrical and control systems.
• Inspect and evaluate customer field issues on-site at the customer location or by phone and/or e-mail.
• Troubleshoot customer systems to ensure that they are operating at the desired quality and productivity.
• Effectively communicate with the customers addressing their concerns and maintain a positive relationship with them to lead to higher customer satisfaction and repeat business.
• Provide guidance on our equipment and software ensuring customers maximize their benefits.
• Conduct customer site inspections to assess equipment performance, identify potential problems and recommend improvements.
• Think critically, adapt to different situations, and find practical solutions to technical issues.
• Generate detailed service reports for customers and update them in the database.
• Document all service and installation actions by completing reports, logs, and records.
• Engage others in the organization to drive 100% of field issues to completion.
• Inspect warranty claims from customers and gather the data required to validate a warranty claim.
• Train customers in the correct and effective use of Atlas Copco IAS systems and software.
• Train other Atlas Copco personnel in repair of equipment.
• Other duties as assigned.

• Travel extensively to customer sites, performing on-site installation, troubleshooting, and maintenance of complex machinery.
• Diagnose and repair issues with electrical and control systems.
• Inspect and evaluate customer field issues on-site at the customer location or by phone and/or e-mail.
• Troubleshoot customer systems to ensure that they are operating at the desired quality and productivity.
• Effectively communicate with the customers addressing their concerns and maintain a positive relationship with them to lead to higher customer satisfaction and repeat business.
• Provide guidance on our equipment and software ensuring customers maximize their benefits.
• Conduct customer site inspections to assess equipment performance, identify potential problems and recommend improvements.
• Think critically, adapt to different situations, and find practical solutions to technical issues.
• Generate detailed service reports for customers and update them in the database.
• Document all service and installation actions by completing reports, logs, and records.
• Engage others in the organization to drive 100% of field issues to completion.
• Inspect warranty claims from customers and gather the data required to validate a warranty claim.
• Train customers in the correct and effective use of Atlas Copco IAS systems and software.
• Train other Atlas Copco personnel in repair of equipment.
• Other duties as assigned.

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• High school diploma or equivalent; technical or vocational certification in a related field preferred.
• Minimum 2 years of experience with troubleshooting/resolving field equipment issues.
• Minimum of 2 years of experience as a Field Service Technician or a similar role in the Manufacturing industry.
• Proficiency in reading and interpreting mechanical and electrical drawings.
• PC and MS Office proficiency
• Proven experience in electrical troubleshooting and control systems troubleshooting.
• Ability to communicate technical concepts effectively in writing
• Basic experience in PLC programming.

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Hybrid

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Wixom, MI office.

Uniting curious minds Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.