Roadside Assistance Technician​/Light Service Driver

Roadside Assistance Technician

This is a full‑time, hourly position in the Emergency Roadside Assistance team. The technician operates service trucks, provides basic vehicle repairs, delivers critical support, and works largely outdoors in all weather conditions.

• Operate a service truck or tow vehicle to assist AAA members and employees.
• Use GPS and maps to locate members who experience breakdowns.
• Provide services including fuel delivery, battery testing and replacement, jump‑starting, lockout service, and flat‑tire repair or replacement.
• Tow vehicles that cannot be safely driven or cannot be restarted.
• Deliver excellent customer service with a 100% member satisfaction goal.
• Offer value‑added services such as On‑the‑Go Tow or battery tests/sales.
• Support special events (parades, travel shows, Car Care, public relations).

The position involves frequent exposure to road hazards and weather extremes, with less than 5% time spent in a temperature‑controlled office. Employees typically work on their own and may travel up to 95% of the time.

• High school diploma or equivalent; valid driver’s license.
• 21 years of age or older.
• Valid state driver’s license with minimal infractions.
• If employed in Illinois, a valid Illinois C‑Non CDL driver’s license is required.
• Experience with tablets or similar devices for call updates, policy review, record keeping, and task completion.
• Strong customer‑service skills and clear communication ability.
• Ability to lift up to 75 pounds.
• Successful completion of drug screening, MVR, criminal background check, and DOT health screening (pre‑employment and ongoing).

• Experience servicing vehicles: fueling, battery testing and replacement, jump‑starting, lockout service, and flat‑tire repair/replacement.
• Previous tow truck driver or roadside service experience.
• Capability to operate a wheel lift, flatbed, dolly towing equipment, and full‑size or mini service vehicle; commercial driving experience is a plus.

Hourly rate: $23.00 for Michigan employees, overtime at time and a half, shift premiums of 5% (5 pm–11 pm) and 10% (11 pm–5 am). Sign‑on bonus of $1,000 paid in two installments, quarterly perfect attendance bonus of $250, fully paid training, medical/dental/vision benefits, 401(k) with employer match, paid parental leave, paid time off, paid volunteer days, tuition/education assistance, professional certification reimbursement, AAA membership, discounts, perks, rewards, and more.

The Auto Club Group is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential. All applicants offered employment must consent to a background and drug screen per job requirements.