Roadside Assistance Technician​/Tow Driver

It’s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Full time

Hourly

Why Choose a Career with the AAA The Auto Club Group (ACG)

You are someone who enjoys helping others, solving problems and providing great customer service. A job that provides variety and independence is exciting to you, but more than anything else, you are looking for a place to have a career that allows you to provide for you and your family. At AAA The Auto Club Group (ACG), you will find that and a place to call a “home away from home”.

As a Roadside Assistance Technician, you will be a part of our Emergency Roadside Assistance team. We consider our Roadside Assistance Technicians “Everyday Heroes”. They provide peace of mind to our members through identifying and navigating vehicle problems and delivering applicable services to get them safely back on the road and their daily lives.

• Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees and other motorists.
• Utilize GPS and maps to locate member breakdown locations.
• Service vehicles by providing fuel, testing and replacing batteries, performing jump‑starts, providing lockout service and changing/inflating flat tires.
• Arrange for or tow members’ vehicles when the vehicle cannot be started or is unsafe to drive.
• Ensure 100% member satisfaction by providing excellent customer service.
• Offer value to members through On‑the‑Go Tow or battery tests / sales.
• Provide support at special events such as parades, travel shows, Car Care or Public Relations events.

In addition to a competitive starting salary, ACG offers comprehensive benefits packages:

• Hourly rate: $23.00 for Michigan Employees.
• Overtime earning potential at time and a half the hourly wage.
• Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am.
• $1,000 sign‑on bonus; split payout at 90 and 180 days of employment.
• $250 Quarterly Perfect Attendance bonus.
• Fully paid training.
• Medical, dental and vision benefits.
• 401k with employer match.
• Paid parental leave and adoption assistance.
• Paid Time Off (PTO), company paid holidays, CEO days and floating holidays.
• Paid volunteer day annually.
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities.
• AAA Membership.
• Discounts, perks, rewards and much more.

• Have a high school diploma or equivalent and a valid driver’s license.
• Are 21 years of age or older.
• Possess a valid state driver’s license with minimal driving infractions / incidents.
• If employed in Illinois, possession of a valid Illinois C‑NonCDL driver’s license is required.
• Have experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties.
• Exhibit strong customer service skills, including the ability to effectively communicate to customers / members and understand the need for meeting & exceeding customer expectations.
• Have the ability to lift materials weighing up to seventy‑five (75) pounds.
• Are able to successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre‑employment and ongoing).

• Possess experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jump‑starts, providing lockout service, and changing/inflating flat tires.
• Have prior tow truck driver or roadside service experience.
• Can safely operate a wheel lift, flatbed, dolly towing equipment and full‑size or mini service vehicle and applicable service equipment and/or commercial driving experience.

Provides roadside service to AAA members. Works primarily out of office with frequent (up to 95% of work time) exposure to road hazards and temperature extremes. Spends less than 5% of the time in a temperature controlled office environment.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.