Automotive Service Coordinator

Job Type:

Full time

Hourly

50888 Century Court, Wixom, MI 48393. This is an in-office, full-time position.
* Please note this position is not hybrid and will report to a fleet location every day. *

Must be available toworka flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.

As an Automotive Service Coordinator, you will dispatch calls for emergency roadsideassistanceto members and/or club fleet personnel via radio, telephone or electronically.

You will receive and manage calls related toemergencyand/or commercial road service,utilizingacomputer aidedcall processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel todeterminemember/customer location and when duty calls, you may also service as a back-up Driver to ensure quality service for our members.

• Monitor dispatched calls and proactively resolve service issues or potential disruptions.

• Handle driver and customer escalationsin accordance with established procedures.

• Communicate service updates to customers and document service-related concerns.

• Close service requests using the company’s electronic dispatch system.

• Accept member/customer payments as needed andassistwith basic payment issue resolution.

• Maintainaccuratepayment records, files, and documentation.

• Track inventory, vehicle maintenance records, and request replacement tools or equipment when necessary.

• Ensure proper maintenance oftowtrucks, service vehicles, and equipment.

• Assist team members and support less-experienced dispatchers as needed.

Required

• High school diploma, GED, or equivalent required.

• Ability to pass andmaintaindrug screening, MVR, criminal background, and DOT health requirements.

• Priortowtruck or related driving experience, with the ability tooperatetowtrucks, light service vehicles, and associated equipment.

• Strong customer service, communication, and interpersonal skills; fluent in speaking, reading, and writing English.

• Ability to perform basic mathematical calculations,maintain records and reports,locate addresses and intersections efficiently, and provide directions and guidance to others.

• Ability to perform minor automotive repairs, such as changing belts and hoses, and safely lift upto 75 pounds.

• Knowledge of towing procedures and equipment, including safety chains, slings, J-hooks, dollies, lockout tools, wheel lifts, and rollback trucks.

• Willingness to work irregular hours and in adverse weather conditions as needed.

• Valid state driver’s license witha good driving record;
  Illinois-based employees must hold a valid Illinois Class C Non-CDL license.

Preferred

• Must be 21+ years of age or older.

Works 50% of time innormaloffice environment. Frequent (50% or more) time spent in driving service vehicles and/ortowtrucks to provide emergency road service to AAA members, employees, and the general public, with exposure to road hazards and temperature extremes.

ACGcomplies withall applicable state and local lawsregardingrequired benefits (including PTO,paidsick leave,etc.).

Compensation

• Hourlyratesstartingat $24.00 per hour (rate may vary by location and experience).

• Overtime opportunities paid at time-and-a-half.

• Shift differentials: 5% premium for hours worked between 5:00 PM - 11:00 PM/10% premium for hours worked between 11:00 PM - 5:00 AM

• $250 Quarterly Perfect Attendance Bonus.

• Fully paid training to help you build the skills needed for success.

Benefits

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.

• Prescription drug coverage.

• Dental and vision benefits.

• Employee Assistance Program (confidential support services).

Financial Protection & Insurance

• Company-paid basic life insurance.

• Optional supplemental life insurance and dependent coverage.

• Short-term and long-term disability coverage.

• Critical illness, accident, and pet insurance options.

Retirement & Savings

• 401(k) plan to support long-term financial goals.

• 3% automatic…