Generator Service Coordinator

Company Summary/Objective

We are currently seeking qualified applicants to join our family team of more than 41 years. Nardone Electric has become well respected in the electrical construction and service industries, while specializing in commercial and industrial generator installations. We also maintain a service division providing superior electrical, fire alarm, generator maintenance, data/networking, security and CCTV systems for our valued customers.

This position is for permanent and full-time employment to work within the state of Massachusetts.

• Drives generator team’s growth and profitability by identifying and exploring opportunities with new and existing customers.
• Fields client and vendor phone calls and emails pertaining to generator maintenances and service work orders throughout New England.
• Serves as primary point of contact for customers, ensuring a high level of customer satisfaction through clear communication and problem resolution.
• Initiates and opens all work orders, schedules all preventative maintenances and opens work orders for additional work.
• Maintains and codes work orders & purchase orders as necessary for proper billing.
• Monitors, and collaborates with NEC technicians in the field, to ensure all work orders are completed from open to close and invoiced.
• Files work orders, data entry - including sending documents to be scanned into the archive system and keeping careful and precise documentation.
• Obtains necessary purchase order information from customers to process and invoice work orders.
• Maintains files of existing, new, and cancelled generator maintenance contracts.
• Works in a cooperative manner with coworkers and leadership.
• Orders parts and materials needed to schedule maintenance and repairs.
• Price up maintenance agreements and set up new contracts in the system.
• Registers new generator installations with manufacturers.
• Files and follows through with warranty claims.
• Oversees rental fleet of mobile Generators and deployment.
• Maintain parts inventory.
• Keeps track of technicians’ certification and training requirements. Schedules techs for recertifications and training accordingly.
• Schedule and coordinate fuel deliveries for local and national customers.
• Prepare and submit detailed quotes for additional work to both local and national customers.
• Participate in local trade shows to promote company services and build customer relationships.

• Ability to communicate professionally, handle concerns effectively, and represent the company with a positive, solution-oriented approach.
• Organized and high attention to detail.
• Ability to identify and resolve issues promptly and efficiently.
• Proficient in Microsoft Office Suite, Building Reports and C/F Data.

• Monday – Friday – 8am-5pm
• In person at our Woburn Office
• Company smart phone provided and to be monitored as needed

• None

• High School Diploma or GED required
• Minimum of 2 years of experience with dispatching and scheduling service requests

Environmental &

Working Conditions:

This position works primarily in a shared open office space with computer and internet access, printer, and other related office equipment.

Ability to lift and carry up to 25 lbs., sit and stand for extended periods of time, climb stairs, bend, reach overhead, kneel and balance to meet the physical requirements of this position. This is primarily an office position, working for hours sitting at a desk using a computer keyboard/monitor, telephone, and other office equipment. Work is often done in a time-sensitive and demanding environment.

There are often important deadlines and the requirement to coordinate work on multiple complex assignments at the same time.

Understand and apply routine verbal and/or written instructions, understand and apply non-routine verbal and/or written instructions, understand complex problems and collaborate to explore alternative solutions, organize actions to complete sequential and/or routine tasks, organize…