Inside Sales Manager

Position Summary

Remote role. Must be located in one of these states: PA, WI, MI, NH, FL, IN, MA. Will drive revenue growth, cultivate customer relationships, and support the Commercial organization for a targeted Tecomet facility. Will develop the inside sales strategy, manage daily commercial operations, coach team members, monitor KPIs, and ensure exceptional customer service.

• Develop and execute site‑specific commercial growth strategy and achieve annual growth target.
• Site coordinator for commercial activities.

• Site lead for customer Monthly Operating Reviews.
• Compile monthly data for customer engagement meetings.
• Customer coordination of forecasts.
• Obtain customer forecast information for the site represented via email or portal and provide it to the Demand Planning Team.
• Track raw material variances and take action as required.
• Quarterly review of raw materials pricing changes. Collaborate with Supply Chain, Finance, and Strategic Account Directors as required.
• Manage tariff customer purchase orders and payments.
• Manage all tariff actions for purchase order obtainment and payment. Manage order entry with Customer Service and ensure Finance is informed of payment status.
• Fiscal year AOP management for responsible facilities. Development of annual revenue plan.
• Maintain Salesforce opportunities and dashboards.
• Management of customer escalations.
• Commercial representative for site NPI related activities.
• Customer portal maintenance.
• Customer audit / visit support.
• Pricing discrepancies.
• Quoting & contract support. Oversee the preparation of accurate and timely quotes. Ensure quotes reflect customer specifications, quality requirements, and regulatory standards. Support contract negotiations, pricing agreements, and long‑term supply agreements.

• Report KPIs and conduct monthly performance-to-target reviews.
• Analyze sales data, forecasts, and performance vs. AOP.
• Compile data analysis of current sales, past due items, and customer forecast to collaborate with Strategic Account Directors on actions required.
• Monthly receivables & collections. Track and manage monthly receivables and collections. Consult with Finance and Strategic Account Directors on escalations as required for non‑payment.
• Profitability analysis. Track and manage SKU‑level profitability. Collaborate with Finance and Strategic Account Directors as required.
• Monthly report out on growth opportunity status.

Work closely with engineering, operations, quality, and supply chain to ensure customer requirements are clearly communicated and met.

• Bachelor’s degree in Business, Engineering, or a related field (or equivalent experience).
• 5+ years of experience in inside sales, sales management, or account management within a contract manufacturing or precision machining environment.
• Strong understanding of CNC machining, tight‑tolerance manufacturing, and secondary processes.
• Comfortable operating in a high‑pressure, high‑accountability environment.

• Experience working with orthopedic OEMs such as Zimmer Biomet, Johnson & Johnson, Stryker, or similar is a plus.
• Familiarity with ERP/CRM systems in a manufacturing setting.
• Background in quoting engineered or custom‑manufactured components.

• Customer‑focused and relationship‑driven.
• Strong leadership and team‑building skills.
• Excellent communication, negotiation, and presentation abilities.
• Highly organized with strong attention to detail.
• Ability to work cross‑functionally in a fast‑paced manufacturing environment.
• Proven ability to manage complex customer relationships and long sales cycles.

• Up to 25% travel as required – periodic international.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled