Head of Brakewise

About ATI & Brakewise

ATI is transforming the automotive service industry through intelligent inspection technologies, Physical AI, and advanced automation solutions. Our mission is to help automotive service providers operate safer, more efficiently, and more profitably through innovative technology.

Brakewise, an ATI company, is an AI-powered brake intelligence platform designed to improve vehicle safety, enhance service transparency, and help automotive service providers identify and address brake issues more effectively. By delivering actionable brake health insights, Brakewise empowers dealerships, service centers, tire retailers, fleets, and aftermarket providers to improve customer outcomes while creating new service opportunities.

As Brakewise enters a critical growth phase, ATI is seeking a Head of Brakewise to lead the successful launch, market adoption, and operational scaling of the business.

The Head of Brakewise serves as the operational owner of the Brakewise business, responsible for turning a great product into a scalable and successful SaaS platform.

This role sits at the intersection of customers, product, sales, marketing, and operations. The successful candidate will ensure that Brakewise delivers exceptional value to customers while building the processes, partnerships, and operational foundation necessary to support growth.

The Head of Brakewise will work closely with customers to understand their needs, collaborate with ATI’s product and engineering teams to guide product development, support go-to-market initiatives, and oversee customer success and business operations. This individual will serve as the voice of the customer within ATI and help ensure that product innovation remains closely aligned with market needs.

The Head of Brakewise will lead the execution of Brakewise’s growth strategy, ensuring successful customer onboarding, adoption, retention, and expansion while establishing scalable operating processes that support long-term success. This role will oversee customer-facing functions and partner closely with sales leadership to optimize market penetration, customer outcomes, and recurring revenue growth.

This is a hands-on leadership role for a builder who enjoys launching innovative products, solving problems, working directly with customers, creating scalable processes, and transforming emerging technology into a successful SaaS business.

• Lead the day-to-day operational success of the Brakewise business.
• Develop and execute growth plans that drive customer adoption and recurring revenue.
• Establish key performance indicators and operating metrics to measure business performance.
• Build and improve business processes that support scale and operational efficiency.
• Identify and evaluate new market opportunities, partnerships, and growth initiatives.
• Collaborate with ATI leadership on planning, forecasting, and business priorities.
• Drive adoption and expansion across customer segments and distribution channels.

• Own customer onboarding, implementation, adoption, retention, and expansion strategies.
• Develop and maintain strong relationships with customers and strategic partners.
• Ensure customers achieve measurable value from the Brakewise platform.
• Establish customer success processes, reporting, and feedback programs.
• Lead customer reviews and help identify opportunities for growth and improvement.
• Serve as a key point of contact for customer challenges and escalations.
• Build a customer-centric culture focused on satisfaction, retention, and long‑term success.

• Serve as the voice of the customer within ATI.
• Gather customer feedback, market intelligence, and industry insights to inform product priorities.
• Partner closely with product and engineering teams to define requirements and roadmap priorities.
• Help ensure product enhancements align with customer needs and business objectives.
• Monitor industry trends, competitive solutions, and emerging technologies.
• Support successful launch and adoption of new product features and capabilities.
• Help shape the…