Senior Program Manager, Revenue Operations

Are you our “TYPE”? Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company’s rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences.

Want to learn more about who we are, what we do, and how you can become part of our team of over 1,000 talented employees across the globe? Visit us at  We are looking for a Senior Program Manager, Revenue Operations to take the initiatives that improve how we sell and turn them into delivered, adopted reality. This person is the connective tissue of our Revenue Operations team: the owner who takes a new product launch, a pricing change, a Salesforce improvement, or a process redesign from an idea on a roadmap through requirements, build, testing, rollout, and adoption – and then proves it worked.

You will run the Rev Ops program portfolio end to end, lead the go-to-market operational readiness for new products and offerings so the field can quote, sell, book, and report on day one. You will partner closely with Sales, Marketing, Customer Success, Finance, Product, Legal, Enablement, Deal Desk, and our Salesforce and Systems teams. The ideal candidate is a finisher.

You are organized enough to hold a dozen moving parts in a single credible plan, technical enough to write requirements a Salesforce team can build against, and persuasive enough to drive a decision out of a room of senior stakeholders when you own the outcome but not the org chart. You are equally comfortable running a steering review and building the checklist that keeps a launch from slipping.

• Part Program Manager, part GTM Engineer, own end-to-end delivery of the Revenue Operations program portfolio – driving initiatives from intake and scoping through requirements, build, testing, launch, adoption, and post-launch measurement, and maintaining a single source of truth for status, owners, dependencies, decisions, and risk.
• Partner with salesforce team in scoping, design and execution of Rev Ops process change needs Translate business problems into build-ready requirements – write user stories, process flows, and acceptance criteria for the Salesforce and Systems teams, coordinate and run UAT, and own the “what and why” of the change while the systems team owns the build.
• Serve as the go-to-market operational lead for new product, offering, and packaging launches – own the GTM readiness plan and checklist spanning product and price book setup, quoting and order forms, discount and approval rules, contracting and entitlement handoffs, provisioning, reporting and dashboards, and field enablement – so we can quote, sell, book, and report accurately from day one.
• Ensure sufficient change management across GTM process initiatives – stakeholder mapping, communication plans, training and enablement, documentation, and adoption tracking – so new ways of working are actually adopted rather than quietly abandoned.
• Drive continuous operational improvement – map current-state processes across the lead-to-cash motion, identify friction, manual effort, and broken handoffs, quantify the cost, and drive a prioritized queue of fixes to completion.
• Establish and run the program governance cadence – steering reviews with GTM leadership, status reporting, decision and…