Customer Service Representative

Location & Schedule

Location:

Woburn, MA (On-site)
Schedule: Full-time, 40 hours/week

Our client, a consumer goods company in Woburn, MA, is seeking a personable and professional Customer Service Representative to join their team on a contract basis. This role supports the team while a current employee is out on leave and will be responsible for delivering exceptional service across multiple communication channels.

This is an excellent opportunity for someone who enjoys helping customers, thrives in a fast‑paced environment, and is highly reliable.

• Deliver exceptional customer service for all inbound inquiries via phone, email, social channels, and in‑person interactions.
• Manage approximately 20 inbound phone calls per day and respond thoughtfully to customer emails.
• Respond to customer reviews and questions across the company website and Amazon store.
• Share customer feedback with internal teams to improve overall brand experience.
• Track and report key customer service metrics, identifying trends and insights.
• Assist with daily office needs, including ordering supplies and handling general administrative tasks.

• 1–3 years of customer service experience.
• Excellent verbal and written communication skills with a commitment to delivering high‑quality service.
• Personable, professional, and comfortable engaging with customers across channels.
• Flexibility and a team‑oriented mindset—willing to pitch in wherever needed.
• Proficiency in Microsoft Office Suite and social media platforms.
• Ability to quickly learn new software, including Shopify and Ship Station.

The most important qualities are professionalism, warmth, and the ability to create a positive customer experience. Our client values team players who are adaptable, resourceful, and ready to support a small but dedicated team.

This is a Contract position based out of Woburn, MA.

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Aston Carter provides world‑class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry‑leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a Clearly Rated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarter for other accommodation options.