Customer Service Rep - Service Team

Position Summary

This position works both independently and as a team as the primary point of contact to Chomerics’ customer base

This position provides support for a variety of customer needs within multiple industrial markets by performing contract review, booking orders following established processes to meet customer expectations and handling customer inquiries. Accuracy and speed in communication to customer, sales, teammates, and cross functional departments is the key aspect of this role. It is critical a person in this role be comfortable interacting with customers & business team members in person and online.

• Takes ownership of individual customer requests and drives them to completion
• Process purchase orders and quote requests while following the detailed contract review process to ensure requirements are flowing down to operational departments and executed according to customer’s expectations. Clarifies any questions with customer prior to order booking.
• Work as a Customer Advocate with other internal departments to drive a fast resolution to customer needs. Maintain constant communication with customers.
• Manage workload toward achieving team KPI goals, most importantly timeliness of complete responses.
• Comfortable sharing & implementing ideas for improvement and willing to participate in the High-Performance Teams and any additional Lean Initiatives within the Company

• U.S. Citizenship or U.S. Permanent Resident Status required.
• GED or High School Diploma required.
• 4-year college degree in business or related discipline preferred.
• 2-4+ years of experience in a business-to-business customer service environment required.
• Possess analytical and technical skills required to understand business practices and processes.
• Ability to learn and function with multiple software skills.
• Excellent written, verbal, and interpersonal communication skills for effective interface with all internal and external contacts.

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

• Pay Range: $21.69/hr to $36.15/hr
• Participation in Annual Incentive Program
• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a  membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and Company-Paid Holidays.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

In accordance with Parker’s policies and applicable state laws, Parker provides for a drug‑free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.