Representative - Customer Service; Sales Support

Position: Representative - Customer Service (Sales Support)
As a Representative - Customer Service (Sales Support), you will support customer and internal inquiries through a mix of email, system-based, and cross-functional communication, with a strong emphasis on data analysis and operational problem-solving. You will review and analyze backlog and inventory needs, determine appropriate actions, and coordinate with internal teams such as sales, supply chain, pricing, and purchasing to drive timely resolution.

You will handle both routine and more complex requests by leveraging reporting tools and Excel-based analysis, ensuring accurate information and effective outcomes. You will proactively identify issues, take ownership of resolution paths, and collaborate across departments to support business continuity and customer satisfaction.

This role requires hybrid work in our Woburn, MA office. Onsite presence is expected Tuesday-Thursday.

Responsibilities:

* Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.

* Review and analyze backlog and inventory reports to determine appropriate actions.

* Research and resolve customer problems, acting as the customer liaison between other departments when necessary.

* Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

* High School Degree or Equivalent required

* Associates' Degree (U.S.) preferred

* 2-4 years of relevant experience

* Solid interpersonal skills that allow one to work effectively in a diverse working environment

* Able to effectively communicate both verbally and in writing

* Able to work well under pressure

* Strong attention to detail

* Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

* Computer literate, including effective working skills of MS Word, Excel, and e-mail

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