Front Desk Guest Experience Specialist
Job in
Woburn, Middlesex County, Massachusetts, 01813, USA
Listed on 2026-08-12
Listing for:
ESA Management, LLC
Full Time
position Listed on 2026-08-12
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, English Customer Service -
Hospitality / Hotel / Catering
Customer Service Rep
Job Description & How to Apply Below
ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and process payments according to company guidelines. The role emphasizes safety, service culture, and accurate daily front office paperwork.
The GSR will promote ESA's standards, handle reservations, manage payments, and maintain clean front desk and lobby areas while looking for sales opportunities and ensuring brand adherence across the property in Massachusetts.
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