Applications Engineer

Org Marketing Statement

Parker Hannifin, a Fortune 250 company, is solving the world's greatest engineering challenges and driving the future of electronics technology. Parker Chomerics is part of a world leader in the development and manufacture of high-quality products that enable engineering breakthroughs for a cleaner and more sustainable world, including thermal interface materials, EMI shielding solutions, electrical grounding products, and conductive and non-conductive injection molded plastics.

Building on 100 years in business, we strive to balance evolving our business while strengthening the communities we operate in and prioritizing our employees' well-being. We are committed to maintaining an inclusive, caring, and friendly work environment, and we support career advancement through continued education, skill development, and regional and global advancement opportunities. If you're looking for a fast-paced, collaborative environment where you can be at the cutting edge of engineering solutions, we can't wait to meet you.

Position Summary

Responsible for customer field application support for key customer accounts, assist product design solutions, and customer product development. Provides sales, marketing and customers with design direction in support of the customers' technical needs. Daily technical assistance to customers through phone, email, and web chat. This position is based at Parker Chomerics headquarters in Woburn, MA. On-demand travel requirements around 25% to support key customers.

Responsibilities

Responsibilities:

* Position responsible for driving the strategic growth segments of the Division through innovative product development and exploring adjacent market opportunities. Must effectively interface with all Division departments and Division staff. Works with minimal daily supervision. Keeps team leaders and staff informed of project status.

* Develop deep knowledge base for application needs of key customer account.

* Provide internal guidance based on market trends for innovative product design and communicate them to Engineering for product development.

* Large customer management including communication, quality reports and engineering support.

* Support field sales and distributors as required to maintain Division's premier customer service position.

* Assist territory and regional manager in adapting current and new products to customer need and satisfaction.

* Provide technical expertise on product to close on final sale - New Business Awards (NBA's).

* Assist design and manufacturing in the development of new and/or revised product according to customer requirements.

* Provide technical training of customers and distributors in division products.

* Develop and maintain comprehensive knowledge of competitive products and their activity in the marketplace.

* Support development of customer communication programs and special marketing efforts.

* Support strategic sales plans for existing and adjacent markets for existing and new innovative products.

* Must maintain high degree of customer service, throughput, and quality and participate in division lean activities.

* Participate in and develop training materials for the Division.

* Actively work hands-on in the Applications Lab fabricating prototypes and working on Dispensing Equipment.

* Become subject matter expert for material selection across different markets, with a focus on thermal interface materials and electromagnetic interference shielding.

Qualifications

Qualifications:

* Bachelor's degree in an engineering discipline required.

* 2+ years of engineering or technical customer support required.

* Knowledge of Computer Aided Design Systems (CAD) a plus.

* Must be a US Citizen or have US Permanent Resident Status.

Language

Skills:

Ability to read and interpret documents in English, such as safety rules, work instructions, operating and maintenance instructions, procedure manuals, and test specifications. Ability to write routine plans and reports and general correspondences. Ability to communicate in English with other team members and departments.

Conditions of Employment

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

Pay, Benefits, Work Schedule

Competitive Compensation

* Pay Range: $87050 to $145250 annually

* Participation in Annual Incentive Program

Benefit & Retirement Plans

Parker offers competitive benefit programs, including:

* Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.

* 401(k) Plan with company matching contributions at 100% of the first 5% of pay.

* Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.

* Career development and tuition reimbursement.

* Other benefits including paid parental leave, short and long-term disability programs, adoption…