CNC Solutions Specialist

Job Purpose / Summary

The Gran Quartz CNC Solutions Specialist is responsible for weekly travel to the customer site for the initial set-up, and installation, as well as troubleshooting of CNC Tools and CNC Machinery. The CNC Solutions Specialist will also educate and train customers on the proper tool and machinery usage and maintenance. This position is also viewed as a solutions specialist who relays customer needs and interests to the sales team to optimize CNC machinery and specialized tooling products and services offered by the company.

• Multitasking and ability to adjust on the fly. With a schedule that is ever-changing and constant communication via phone and text messages, it is critical the technician can manage multiple tasks at once and be able to pivot based on priority and needs.
• Willingness to learn with an open mind. Seeking ways to improve oneself and the approach to each situation. Learning and understanding that not all customer processes will be the same as each is based on individual needs and efficiencies. Being able to adjust to customer processes and not push for change because it is a traditional method.
• Demonstrate composed confidence when troubleshooting; and assertiveness when educating, guiding, and providing recommendations and resolutions to the customer. This will build a foundation of trust between the customer and technician.

• Communicates Effectively:
  Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Is effective in a variety of communication settings: one-on-one, in small and large groups, or among diverse styles and position levels. Attentively listens to others. Adjusts to fit the audience and the message. Provides timely and helpful information to others across the organization.
  
  Encourages the open expression of diverse ideas and opinions.
• Plans and Aligns:
  Planning and prioritizing work to meet commitments aligned with organizational goals. Sets objectives to align with broader organizational goals. Breaks down objectives into appropriate initiatives and actions. Stages activities with relevant milestones and schedules. Anticipates and adjusts effective contingency plans.
• Action Oriented:
  Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Readily takes action on challenges, without unnecessary planning. Identifies and seizes new opportunities. Displays a can‑do attitude in good and bad times. Steps up to handle tough issues.
• Customer Focus:
  Building strong customer relationships and delivering customer‑centric solutions. Gains insight into customer needs. Identifies opportunities that benefit the customer. Builds and delivers solutions that meet customer expectations. Establishes and maintains effective customer relationships.
• Technical
  
  Skills:
  
  Maintains current understanding of technical processes/equipment, uses technology to increase performance/productivity.

• Weekly travel. The technician will travel Monday – Friday most weeks, including overnight stay(s). The company will reimburse all approved travel expenses.
• Facilitate and set up CNC tools.
• Assist, educate, and train customers with the set-up of products to integrate with customer’s current components.
• Training customer CNC operators onsite in their Fabrication shops. The technician will be teaching the company productivity plan for CNC which consists of dressing and calibrating by hand and with ZOLLER.
• Diagnose and fix issues with the customer that involve performance issues with the tooling purchased from the company.
• Educate and train the customer on the system of tool maintenance as determined by the company. Lack of maintenance, operator error, and machine tolerances are all issues that will impact the tooling performance.
• Work with customers to best identify inefficiencies in their processes.
• Explain the benefits of additional tools and services to the customer, and partner with the sales team on the customer’s interests to increase sales of products and services.
• Additional duties as assigned.