Sales & Catering Specialist​/Generalist

Sales & Catering Specialist/Generalist

Sales & Catering Specialist

Sales & Booking

Respond to inbound catering inquiries and assist with group room blocks, social events, and corporate meeting requests

Prepare and present event proposals, BEOs, and contracts in coordination with the Director of Sales

Conduct property tours for prospective clients and maintain active follow-up on leads

Support prospecting efforts, outreach, and account management as directed

Maintain accurate records in the property's CRM/sales systems, including Delphi, Pep, and Hilton systems.

Event Detailing

Have a timely conversation with the client regarding the details of the event to create BEOs and resumes for the hotel

Presenting Banquet Event Orders (BEOs) and Resumes at the weekly BEO/Resume meeting by detailing each departments responsibilities during the event. Distribute the information to all operational departments (i.e. Front Office, Housekeeping, Engineering, AV company, and Accounting) on a weekly basis

Partner with clients to develop detailed event specifications including room setup, menu selections, A/V requirements, décor, timeline, and special requests

Translate client vision into accurate, executable Banquet Event Orders (BEOs) distributed to all operational departments

Serve as the primary point of contact for clients during the planning and detailing phase, ensuring all commitments are clearly documented and communicated

Conduct pre-event walkthroughs with clients and operations teams to confirm readiness and alignment

Coordinate with F&B, Banquets, Housekeeping, and Engineering to ensure seamless event execution

On-Site Event Oversight

Maintain a visible, professional presence in all customer-facing event spaces during active functions

Monitor event rooms and public areas throughout the event to ensure setup accuracy, cleanliness, and adherence to the BEO

Serve as the on-site point of contact for the client during the event, proactively addressing needs, resolving issues, and managing last-minute changes

Coordinate with banquet staff, catering leads, and hotel operations in real time to maintain service standards

Conduct post-event follow-up with clients to gather feedback, address any concerns, and nurture the relationship for repeat business

Meetings and Communications

Attend daily sales stand-ups and Daily Business Review calls

Participate in weekly BEO/Resume meetings and weekly sales meetings

Maintain proactive communication across departments to ensure smooth event execution

Clear communications with the Director of Sales and/or General Manager of daily tasks

Cross-Functional Responsibilities

As a generalist member of the hotel team, this associate may be called upon to support the following areas as needed:

Front Desk / Guest Services operations

Banquet and event setup or breakdown

Administrative and back-office support

Any additional duties as assigned by hotel leadership

Qualifications

5+ years of hotel, hospitality, or events experience preferred

Familiarity with hotel sales processes, catering operations, or event coordination a plus

Strong interpersonal, organizational, and written communication skills

Ability to adapt quickly across departments and tasks with a calm, solutions-oriented demeanor

Proficiency in Microsoft Office; experience with hotel PMS or sales platforms (Delphi, PEP, GRO, Opera) a plus

Flexible availability including evenings and weekends as event schedules require

Ability to remain on feet for extended periods and move through event spaces throughout a shift

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.