IT Infrastructure Senior Site Support Analyst

Overview

Parker Hannifin, a Fortune 250 company, is solving the world's greatest engineering challenges and driving the future of electronics technology. Parker Chomerics is part of a world leader in the development and manufacture of high-quality products that enable engineering breakthroughs for a cleaner and more sustainable world, including thermal interface materials, EMI shielding solutions, electrical grounding products, and conductive and non-conductive injection molded plastics.

Building on 100 years in business, we strive to balance evolving our business while strengthening the communities we operate in and prioritizing our employees  well-being. We are committed to maintaining an inclusive, caring, and friendly work environment, and we support career advancement through continued education, skill development, and regional and global advancement opportunities. If you re looking for a fast-paced, collaborative environment where you can be at the cutting edge of engineering solutions, we can t wait to meet you.

As a Digital & IT Senior Analyst you are expected to be an advanced professional in business analytics and business processes, responsible for maintaining and supporting the end users and workstation environment at the Parker Chomerics facilities. The role provides installation, maintenance, and general support of hardware and software and supports end users with advanced questions or problems by identifying, researching, and resolving technical problems.

The Senior IT analyst will help support a variety of IT processes and manufacturing applications that are critical to day-to-day business operations.

• Project Management experience is required
• This role requires an experienced senior analyst who can partner effectively with all levels of the organization, including the ability to drive results and proactively identify and resolve problems.
• Managing incidents and requests in coordination with global IT service desk, utilizing ITIL foundational principles.
• This role is responsible for direct interaction with internal customers, including, but not limited to, investigating comprehensive business requirements and use cases and recommending appropriate solutions.
• This role requires you to drive results and proactively identify and resolve problems.
• Create and communicate decisions impacting the wider business, effectively managing customer expectations.
• Provide monthly management reporting on the status of all projects.
• Lead large infrastructure improvement projects, such as hardware/software installation or upgrades, migration to cloud services, OT and IoT network segmentation, or installation of new technology.
• Stays abreast of new Digital and IT technological innovation/processes and researches the usage at Parker.
• Network disaster recovery planning, documentation, training, and periodic testing per corporate requirements.
• Prepare budgets for various IT capital and expense initiatives.
• Manage endpoint lifecycle of on-site assets.
• Develop detailed task lists, timelines, and resource budgets to complete projects. Align resources to tasks to accomplish projects.
• Manage maintenance contracts and providers of outsourced services, deploy equipment, and recommend, plan, and oversee periodic equipment refresh.
• Develops training materials to support process changes and new technology introductions.
• Evaluate unplanned requests and determine appropriate priority and action.
• Coordinates with company leadership to determine new technologies and enhancements for the company s systems.
• Follow established safety and environmental policies, procedures, and methods applicable to the work area.
• Provide after-hour technical support as needed.
• Overnight travel to remote locations to assist in the implementation of technical solutions as needed.
• Perform other duties as necessary.

• Required:
  
  Bachelor s degree or higher in Information Systems, Computer Science, or technology-related field of study
• Must be a US Citizen or have US Permanent Resident Status.
• Experience:
• Project management skills, standards, methods, and techniques, required
• Service Now experience preferred.
• Must be self-motivated and a self-starter.
• Minimum 4 years of IT System and IT project management experience required
• Demonstrated leadership
• Strong business analysis experience and skillset
• Demonstrated ability to develop and prepare use cases, functional specifications, and technical requirements
• Experience with Agile methodologies, Azure Dev Ops
• Strong consultative, advisory, negotiation, and facilitation skills
• Excellent written and verbal communications
• Strong MS Office skills (Word, Excel, PowerPoint)
• Strong MS Visio skills
• Manufacturing environment, preferred
• Certifications:
• ITIL Foundation, strongly preferred
• Microsoft Certified Professional, preferred
• Microsoft Certified Solutions Expert, preferred
• CompTIA A+, preferred
• Skills:
• Strong customer service orientation
• Proficiency in English language, including speaking, reading, and writing
• Ability…