Voice Technician

Voice & VoIP Technician
- Pittsburgh, PA

• Timeframe
  - July 2026 - early January 2027
• 40 hours
  - Standard Business Hours

• We are seeking an experienced Voice & VoIP Technician to support the installation, configuration, maintenance, and troubleshooting of enterprise voice communications systems within a hospital environment.
• The technician will be responsible for supporting Cisco Unified Communications (CUCM), IP phones, voice gateways, voicemail, and related telephony infrastructure while ensuring minimal disruption to clinical and business operations.
• This role requires strong customer service skills and the ability to work in secure, mission-critical healthcare environments.

• Install, configure, and support Cisco VoIP/IP telephony systems, including Cisco Unified Communications Manager (CUCM).
• Deploy, relocate, and troubleshoot IP phones, voice gateways, analog devices, and related telephony equipment.
• Perform Moves, Adds, Changes, and Deletes (MACD) for hospital users, departments, and clinical areas.
• Troubleshoot voice quality issues, call routing, voicemail, SIP, QoS, and network connectivity problems.
• Coordinate with network, infrastructure, and clinical IT teams to resolve telephony incidents.
• Maintain accurate documentation, inventory records, and update ITSM tickets for all work performed.
• Support emergency communication systems and ensure compliance with hospital operational and security standards.

• 3+ years of experience supporting Cisco VoIP and enterprise telephony environments.
• Experience with Cisco CUCM, Unity Connection, SIP, SCCP, voice gateways, and QoS.
• Knowledge of LAN/WAN networking fundamentals and structured cabling.
• Experience working in healthcare or other mission-critical environments is highly preferred.
• Cisco CCNA Collaboration or equivalent Cisco Voice certifications are a plus.