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Help Desk Technician
Job in
Woburn, Middlesex County, Massachusetts, 01813, USA
Listed on 2026-07-20
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
Responsibilities
- Provide exceptional customer service and technical expertise on inbound calls and tickets generated by our customers.
- Troubleshoot issues relating to Windows domains and work groups, Windows networking, Active Directory, Firewall Configuration, onsite and hosted Exchange environments, hardware diagnostics, and Microsoft Office Suite.
- Perform support remotely using remote monitoring and management tools.
- Log time entries and notes for support and maintenance performed.
- Provide customers with timely written and oral updates regarding their support cases.
- Associate’s Degree and 3-5 years of industry experience.
- 5+ years of industry experience preferred.
- CompTIA A+, Network+, Security+, MCDST, MCSA preferred.
- Valid Driver’s License
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