Support Technician, Tier 3
Job in
Woburn, Middlesex County, Massachusetts, 01813, USA
Listed on 2026-07-20
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
IT Support, Systems Engineer, Systems Administrator, Network Administrator
Job Description & How to Apply Below
Responsibilities
- Act as primary escalation point for complex technical issues including network and server configurations
- Identify, diagnose, and resolve network problems using available tools
- Communicate with customers until issues are resolved
- Record, track, and document the problem-solving process
- Conduct research into a wide range of computing issues
- Provide application support and solutions to customers
- Follow up with clients to ensure systems function after troubleshooting
- 5 Years of prior IT experience
- Experience with network configuration, monitoring, and troubleshooting
- Comprehensive understanding of networking protocols
- Understanding of software and hardware-based firewalls from vendors like SonicWALL, Fortinet, Cisco, etc.
- Experience with Windows Server
- Experience with hypervisors like Hyper‑V and VMWare ESXi
- Experience with remote management systems like NinjaRMM, Kaseya, etc.
- Proficiency in Microsoft 365, GSuite, and online collaboration platforms
- Experience in deploying Windows 10/11 and macOS systems
- Team player with excellent communication skills
- Ability to manage assignments independently
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