Customer Experience Specialist; Temp​/Part-time​/weekends

Customer Experience Specialist

The Customer Experience Specialist plays a critical role in ensuring a seamless order-to-delivery experience for customers. This position serves as a key liaison between customers, sales, logistics partners, and internal operations teams to ensure accurate order processing, timely shipments, and proactive communication.

Friday, Saturday, Sunday 12:00‑5:00 pm (remote except for onsite training and meetings). Remote candidates must be local (within a reasonable commuting distance) to the Woburn, MA office for onsite meetings.

• Serve as the primary point of contact for customers regarding orders, delivery timelines, and product availability.
• Process and manage customer orders within ERP systems, ensuring accuracy and completeness.
• Provide timely responses to customer inquiries, including order status, shipping updates, and product information.
• Maintain accurate customer records and order documentation.
• Coordinate closely with the sales team to support customer needs and ensure alignment on order fulfillment.

• Coordinate shipments with internal warehouse teams, third‑party logistics providers, and freight carriers.
• Monitor order fulfillment and shipment status to ensure on‑time delivery.
• Track and resolve shipping issues, delays, or discrepancies in a timely manner.
• Prepare and review shipping documentation including packing lists, invoices, and export documentation where applicable.
• Support international shipments and ensure compliance with applicable import/export requirements.

• Monitor the end-to-end order lifecycle from order entry through delivery confirmation.
• Identify potential supply chain disruptions and proactively communicate updates to customers and internal stakeholders.
• Work cross‑functionally with operations, planning, finance, and quality teams to resolve order issues.
• Assist with backlog management and delivery prioritization.

• Identify opportunities to improve order processing, logistics coordination, and customer communication.
• Participate in process improvement initiatives such as Kaizen or operational workflow improvements.
• Support documentation of customer service and logistics processes.
• Contribute to performance tracking metrics such as on‑time delivery, order accuracy, and customer satisfaction.

• Bachelor’s degree in Business, Supply Chain, Logistics, or related field preferred.
• 5+ years of experience in customer service, order management, logistics, or supply chain operations.
• Experience working with ERP systems (SAP, Oracle, Net Suite, or similar). Strong preference for SAP.
• Strong understanding of order processing and logistics coordination.
• Experience working with freight carriers and logistics providers preferred.
• Proficiency in Microsoft Office, particularly Excel.

The maximum hourly rate for this position will range between $30-$36/hour. Individual compensation for this job requisition will be based on non‑discriminatory factors, including geographic location, skills, experience, education, and other factors as they relate to the position requirements. Actual compensation may vary depending on the confirmed job‑related skills and experience.

• Diverse and flexible work arrangements to achieve the optimum balance between work and personal responsibilities.
• A culture of respect, diversity, collaboration, and innovation fostering inclusiveness and superior performance.
• Attractive compensation and benefit packages which are practical, robust and equitable.
• A commitment to support ongoing professional growth through career development, on the job experiences and training opportunities.
• Challenging work which supports the development of new and better ways to improve clinical outcomes for oncology treatment around the world.
• An unwavering commitment to company values, employee safety and excellence in everything we do.

All information provided will be kept confidential in accordance with EEO guidelines. Sirtex is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other characteristic protected under applicable law. Sirtex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.