HVAC Service Manager

Overview

HVAC Service Manager position at Central Cooling & Heating – Woburn, MA. Relocation assistance up to $10,000 and compensation includes a base salary plus bonus and commission opportunities (salary range: $90,000 - $150,000).

Relocation assistance up to $10,000. Compensation includes a base salary, plus bonus and commission opportunities - depending on experience (Salary range: $90,000 - $150,000).

Serving as a leader, motivator, trainer, recruiter, and sales & revenue driver, the Service Manager inspires their team to provide customers with superior service. This position handles hiring and developing staff, including setting and maintaining goals/standards, driving production and monitoring pace, analysis, and sharing product knowledge on services and HVAC systems.

• Lead, direct, motivate, train, and hold accountable department to reach their highest potential, exceptional customer satisfaction and performance standards
• Actively promote and create a positive culture of accountability within the department and enable intra-company coordination
• Recruit, interview, and onboard new technicians by working with the talent acquisition team
• Provide ongoing technical and safety support 24/7 to staff to ensure maintained knowledge and skills for quality work
• Ensure technicians have necessary tools, equipment, and manpower to maximize potential and deliver high-quality service
• Work with Warehouse Manager to ensure proper inventory, equipment & tools in warehouse & on trucks
• Maximize resources by coordinating with call center, dispatch, and other departments to match technicians to the right jobs
• Provide service and sales performance support to technicians via ride-alongs, site visits, oversight of repairs, customer resolutions and follow-ups
• Monitor invoices, forms, photos, equipment, and schedules
• Prepare/review payroll, spiffs, and commissions
• Promote performance, enthusiasm and brand loyalty during daily huddles, weekly team meetings, and 1:1s; help develop annual budgets, control expenses, and meet or exceed departmental plans
• Assist in reviewing, revising, and updating price book tasks to ensure profitability
• Ensure sufficient staff levels and grow employee skillsets to meet ongoing customer demand and seasonal spikes
• Lead from the front, serve as field backup when demand is high
• Other tasks as required to maintain efficient department operations
• Local travel of around 25%

• 5+ years of HVAC management/supervisory experience
• Strong understanding of HVAC equipment, functions, repairs, ductwork modifications, and design
• Ability to inspire personal and professional growth of team members
• Detail-oriented, highly organized, able to multitask with good presentation skills and decisive communication in a fast-paced environment
• Excellent organizational skills, accuracy, and dependability
• Proficient in computer use and Microsoft Office (Excel, Word, PowerPoint);
  Service Titan knowledge
• Exceptional follow-through capabilities
• Knowledge of OSHA safety rules and regulations
• Valid Driver’s License and clean driving record
• EPA Universal Certification (Required)
• Ability to relocate to Woburn, MA (Relocation before starting work)

• HVAC Management/Supervisory: minimum 3 years (Required)
• HVAC Service: 5-8 years (Preferred)

• EPA Universal Certification (Required)

• 401(k) with company match
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Employee assistance program
• Employee discounts
• Relocation assistance
• Vision insurance
• Bonus opportunities
• Performance bonus

• Monday to Friday
• Weekends as needed
• Year-round work

Woburn, MA

Full-time
· Onsite